Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dan Henden

Raymond,NH

Summary

Focused IAQ Director of Operations at EnviroVantage, demonstrating leadership in operations oversight and strategic planning. Excelled in enhancing team efficiency and customer relations, significantly improving operational quality. Proficient in Xactimate and Microsoft systems, adept at policy development and enforcement. Cultivated strong client relationships, ensuring project excellence and adherence to deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IAQ Director of Operations

EnviroVantage
05.2023 - Current
  • Oversaw daily operations across the Indoor Air Quality division, ensuring seamless coordination and efficient execution of tasks.
  • Developed & assisted with systems and procedures to improve operational quality, team efficiency and material tracking.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Defined, implemented, and revised operational policies and guidelines to streamline efficiency and workflow.
  • In charge of recruiting & hiring, assisted with onboarding and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Manager

Servpro
04.2022 - 04.2023
  • Supervised day-to-day operations and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed scheduling effectively, consistently delivering projects on-time and within time constraints.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Point of contact with customers to ensure they were receiving quality service.
  • Helped technicians understand their projects for the day, verifying they were equipped with what was needed.

Site Supervisor

EnviroVantage
12.2020 - 04.2022
  • Oversaw personnel safety and efforts at work site.
  • Worked with personnel and managers to meet strict timelines.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Prioritized and delegated workload based on available materials.
  • Provided onsite training to help develop employee skills.
  • Troubleshot issues to keep equipment and tools operational.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Documented necessary project information, worker hours, and other pertinent information.

Project Manager

Soil-Away
08.2018 - 12.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing job quality or workplace safety.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Provided detailed project status updates to customers and insurance adjusters.
  • Prepared and submitted project invoices for review and approval.
  • Managed projects from procurement to invoicing.

Project Manager

RestorePro
12.2010 - 08.2018
  • Started as a field technician, rose to a supervisor within a year, then to a project manager within 3 years.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

Education

High School Diploma -

King's Kids Academy
Woburn, MA
06.2010

Skills

  • Quality Assurance
  • Operations Oversight
  • Schedule Oversight
  • Strategic planning and execution
  • Team Leadership
  • Decision-Making
  • Hiring and Onboarding
  • Customer Relations
  • Proficient in Xactimate, efficient in Microsoft systems
  • Policy Development and Enforcement

Certification

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • WRT - Water Damage Restoration Technician
  • Trauma Scene Cleaning Certified
  • Lead-Safe Renovator Supervisor
  • Asbestos Contractor/Supervisor (Licensed as a supervisor in NH, ME, and MA)
  • Asbestos Inspector
  • OSHA10
  • OSHA Hazwoper

Timeline

IAQ Director of Operations

EnviroVantage
05.2023 - Current

Operations Manager

Servpro
04.2022 - 04.2023

Site Supervisor

EnviroVantage
12.2020 - 04.2022

Project Manager

Soil-Away
08.2018 - 12.2020

Project Manager

RestorePro
12.2010 - 08.2018

High School Diploma -

King's Kids Academy

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Dan Henden