Summary
Versatile data analyst, process improver, and problem-solver with a proven track record across private, public, and nonprofit sectors. Proficient in leveraging data to identify opportunities and crafting compelling narratives. Recognized for delivering time-sensitive synthesis and analysis, consistently contributing to customer satisfaction projects and cross-functional improvement initiatives. Experienced in program and project management, with a nuanced understanding of the on-the-ground impacts of policy and regulatory actions, stemming from graduate work. From concept to implementation, bringing a results-driven focus to drive success in diverse organizational settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Legacy Community Health
05.2021 - Current
- Managed a multi-clinic pilot testing use of tablets for “sensitive screeners” which identified 2,800 more patients in need of services than would have been previously expected. Developed and conducted trainings, built and refined workflows to streamline processes and significantly decrease cycle times, liaised with third-party software platform vendor (Logical Innovations), developed tools to track utilization and outcome data, and reported quantitative and qualitative impacts to high-level internal stakeholders.
- Spearheading development of new and optimization of existing reports and dashboards, determining the best way to provide actionable insights that accurately reflected on-the-ground realities while accounting for data quality and capacity constraints.
- Providing a system-level perspective in frequent collaborations with service line medical directors and clinic managers to surface and address areas for improvement, identify and implement best practices, and reinforce the value of vertical and horizontal communication.
- Scrubbing and rebuilding provider mapping in patient portal to ensure effective processing of patient messages, updated/redesigned front end to be more streamlined and ensure Spanish-language content matched English content, and provide monthly updates on patient portal registration and utilization trends to high-level internal stakeholders.
- Leading other projects associated with digital patient engagement, including streamlining patient self-scheduling workflows and facilitating patient access to previously-paper-only forms online.
- Liaising between internal specialty service line and support service stakeholders and external vendor representatives on various components of organizational transition from one EHRS (athenaPractice) to another (Epic) – including completing training as a Super User for reporting and clinic management.
California Department of Public Health Covid-19 Testing Task Force Project Coordinator
Hagerty Consulting
08.2020 - 04.2021
- Managed and tracked website postings (guidances, dashboards) and their development among the 5 workstreams.
- Created talking points and materials for co-chairs and leads for legislative and agency-level briefings.
- Onboarded and worked on placements for new Task Force members, including orientations and trainings.
- Represented Task Force in meetings with internal and external stakeholders, acting as an extension of co-chairs.
- Collaborated with workstream leads on planning, execution, and management of various projects (allocation of testing equipment and tests, test site operations, developing internal processes, data dashboards, equity criteria).
- Supported co-chairs in development and implementation of strategic plans.
- Responded to outside inquiries on behalf of the Task Force or routed them to appropriate recipients for response.
Administrative/Operations Intern
Houston Methodist
06.2019 - 08.2019
- Conducted interviews with 35 stakeholders to develop and refine comprehensive process map, highlighting pain points and generating recommendations for improvement (with projected $2.5 million annual cost savings impact), of post-surgical care for transplant recipients.
- Analyzed manually collected time-study data from transplant pharmacists tracking 75 patients, isolating bottlenecks and facilitating rapid solution implementation resulting in immediate throughput improvements.
Senior Trend Analyst
HealthHelp
09.2016 - 09.2018
- Spearheaded full overhaul of process for data retrieval, analysis, and presentation of insights in national Quarterly Business Reviews for Fortune 100 client, along with granular, targeted versions for local leaders in 35 markets.
- Managed large, multidisciplinary client-facing projects and fostered relationships with key client stakeholders.
- Led collaborations with BI and IT teams to customize reporting, analysis, and data presentation for varying needs of more than 10 new and existing clients.
- Wrote and edited SQL queries to address complex, time-sensitive, ad-hoc client data analysis requests.
Trend Analyst, Client Programs and Markets
HealthHelp
09.2015 - 09.2016
- Leveraging self-taught SQL coding skills, increased detail and recommendation specificity of market reports and presentations for Fortune 100 client.
Quality Improvement Specialist
Commonwealth Care Alliance
06.2013 - 08.2015
- Designed and implemented standard methods, techniques, approaches, and tools (from six existing frameworks) for research, investigation, and planning of potential QI efforts; built tailored process improvement model.
- Developed and led trainings for over 90 clinical and non-clinical executives and managers across organization.
- Managed eight cross-functional projects to identify, investigate, and ameliorate business-process concerns.
Education
MBA - Operations
05.2020
Master of Arts - Political Science (Concentration in Public Policy)
05.2013
- Recipient of departmental scholarship for academic excellence (1 out of a class of 60)
- Graduate Student Government (V.P. Finance)
- Nanotechnology & Society Research Group (Research Assistant)
Bachelor of Arts - History
05.2010
- Rice University Rowing Club (Equipment Manager)
- Office of Multicultural Affairs (Diversity Facilitator)
Skills
- Process Improvement
- Data Analysis
- Problem-Solving
- Performance Monitoring
- Planning and Implementation
- Pilot Project Management
Languages
French
Full Professional
Software/Platforms
SQL, Tableau, SPSS, STATA, HTML, Convio, Dreamweaver, MS Access, PowerPivot, eClinicalWorks, athenaPractice, Epic, Minitab, Odoro, SureScripts, Visual Signature Capture
Certification
Management Excellence & Lean Six Sigma – Green Belt, Optness Institute, 11/10/2019
Affiliations
- Beat the Odds Scholarship Review Committee Member, Children's Defense Fund – Texas
- Actor/fundraiser/stagehand, various community theater groups
- Secretary, Diversity Equity and Inclusion Council, Legacy Community Health
Timeline
Operations Manager - Legacy Community Health
05.2021 - Current
California Department of Public Health Covid-19 Testing Task Force Project Coordinator - Hagerty Consulting
08.2020 - 04.2021
Administrative/Operations Intern - Houston Methodist
06.2019 - 08.2019
Senior Trend Analyst - HealthHelp
09.2016 - 09.2018
Trend Analyst, Client Programs and Markets - HealthHelp
09.2015 - 09.2016
Quality Improvement Specialist - Commonwealth Care Alliance
06.2013 - 08.2015
Rice University, Jones Graduate School of Business - MBA, Operations
Northeastern University - Master of Arts, Political Science (Concentration in Public Policy)
Rice University - Bachelor of Arts, History