Dan Ho

• Fostered a positive work environment to improve team morale and productivity levels.
• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Enhanced employee retention, providing ongoing training and development opportunities.
• Managed budget implementations, employee evaluations.

• Fostered a positive work environment to improve team morale and productivity levels.
• Direct report to Director of Operations focusing on service delivery improvements, and operation efficiencies
• Responsible for over 50 staff members including providing training and guidence , career coaching and performance reviews
• Managing Cibo Wine bar and Love Grille Sports bar, fast pace restaurants to improve sales

* Provided operation support for 3 new restaurants in a walk thru food market in Washington DCA airport.

* Implemented in the IPAD ordering in DCA Airport

* Support the open operations team on transitioning a smooth operation after new openings.

• Managed 6 quick serve CIBO markets and 3 bars to increase profit and streamlining operations
• Manage over 50 staff members to ensure all completion of training and certifications
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, of markets for all MCO CIBO Express locations.

• Responsible for all deliveries and invoicing that comes thru the terminal for all locations in JFK.
• Assure product freshness and expire dates according to city health codes
• Waste management daily and daily ordering for 3 sit down restaurants and 6 markets.