Overview
Work History
Education
Timeline
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Dan Holland

Auburn Hills,MI

Overview

40
40
years of professional experience

Work History

Resident Manager

Oakland Estates Property Management
01.2011 - Current
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
  • Managed daily operations, ensuring smooth functioning of the residential complex.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Fostered community relationships to improve resident satisfaction through Activity and Activity.
  • Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
  • Used Software to maintain resident database of personal information, repairs and lease agreements.
  • Streamlined rent collection process for increased efficiency and reduced late payments.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Reviewed rental applications efficiently yet thoroughly to fill vacancies quickly without sacrificing quality control measures.
  • Collected, recorded and deposited monthly rents from over Number tenants.
  • Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
  • Coordinated with leasing agents to maintain high occupancy rates and attract quality tenants.
  • Managed, scheduled and determined workload for Number-member property management team.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Negotiated contracts with vendors to secure cost-effective services for property maintenance and improvements.
  • Oversaw property renovations and upgrades, enhancing value and appeal of premises.
  • Coordinated with legal counsel to ensure compliance with housing laws and regulations, protecting property from potential liabilities.
  • Fostered positive living environment, organizing community events that encouraged resident interaction and sense of belonging.
  • Streamlined rent collection processes to minimize late payments and financial discrepancies.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.

Maintenance Supervisor

Christopher Investment Oakland Estates
08.1986 - Current
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
  • Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
  • Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and costeffectiveness.
  • Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
  • Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
  • Conducted root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Assisted in the planning and execution of facility expansions, ensuring proper installation of new equipment and seamless integration with existing systems.
  • Implemented energy-saving initiatives by identifying areas for improvement in equipment operation and facility management practices.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Created and maintained daily and weekly reports for upper management.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Managed efficient teams of up to Number employees.
  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.

Shift Manager Lockbox

Comerica Bank
05.1985 - 08.1996
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Managed staff hiring, training and supervision.

Education

Associates - Electrical, Electronics And Communications Engineering

Lansing Community College
Lansing, MI

High School Diploma - General Studies

Grand Ledge High School
Grand Ledge, MI

Timeline

Resident Manager

Oakland Estates Property Management
01.2011 - Current

Maintenance Supervisor

Christopher Investment Oakland Estates
08.1986 - Current

Shift Manager Lockbox

Comerica Bank
05.1985 - 08.1996

Associates - Electrical, Electronics And Communications Engineering

Lansing Community College

High School Diploma - General Studies

Grand Ledge High School

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Dan Holland