Dan Josef
Ontario,CA
Summary
Experienced Information Technology professional with expertise in troubleshooting and maintaining technology systems in educational environments. Skilled in hardware and software installation, diagnose, and repair, with a commitment to growth and technical excellence. Eager to apply my skills and pursue certifications that support the Chino Valley Unified School District's technology team.
Overview
8
8
years of professional experience
Work History
Technology Services Technician I
Anaheim Union High School District
07.2022 - Current
- Diagnose and resolve software and hardware issues on desktops, laptops, and Chromebooks
- Provide comprehensive technical support to administration, staff, and students, acting as a liaison between school site and district-level IT support
- Manage service requests using Zendesk ticketing software to ensure timely issue resolution
- Perform device imaging and deployment for staff and student use
- Install and configure peripheral devices such as printers, interactive display panels, and projectors
- Support school wide network troubleshooting, including TCP /IP configurations and connectivity
- Maintain accurate hardware inventory
- Provide end-user training and guidance to enhance technology usage and efficiency
Help Desk Technician I
Syntech Group
09.2017 - 02.2020
- Diagnosed and resolved client hardware and software issues focusing on efficiency and quality
- Managed high volumes of support requests via phone and email, ensuring prompt and thorough resolutions
- Documented issues and solutions using ConnectWise ticketing software
- Scheduled and coordinated software and hardware installations and configurations
- Maintained accurate documentation of help desk procedures using IT Glue
- Support domain controllers and managed remote administration through Labtech
- Administer Microsoft Office 365 and Exchange clients setups and management
Education
Bachelor of Science - Computer Information Systems
DeVry University
Pomona, CA07-2016
Chaffey College
Chino, CASkills
- Hardware / Software Installation, Troubleshooting
- Active Directory Management
- Data Backup Management
- Operational Technology
- Windows OS Management
- VoIP
- VPN
- Microsoft Office
Timeline
Technology Services Technician I
Anaheim Union High School District
07.2022 - Current
Help Desk Technician I
Syntech Group
09.2017 - 02.2020
Bachelor of Science - Computer Information Systems
DeVry University
Chaffey College
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