DAN JUSTUS
network operations team lead
Sun Valley,Nevada
Summary
Experience with network operations and team leadership, ensuring seamless network functionality. Experience leading major incident management, including root cause analysis, and blameless postmortems.
25 years experience in service delivery management, ensuring high-quality and efficient services to DTNA customers.
25 years customer support experience, supporting DTNA plants, PDC’s and office locations. Over 20 years’ experience supporting mainframe batch jobs, mainframe reporting and security.
3 years leading a 10 person mainframe operations team.
Strong focus on Service Delivery Management, providing high quality and efficient service to customer base. Techniques to manage and resolve incidents effectively.
Strong understanding of network monitoring tools and processes, driving consistent operational success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
Work History
NOC LEAD Operator
Daimler Trucks North America
Portland, OR
01.2000 - Current
- Supervising team of 10 members
- Scheduling for team
- Participating in team interviews
- Writing procedures
- Training on procedures
- Adding operator accounts to group mail boxes
- Service now applications
- Create and approve IBM accounts through DTNA
- Working with auditing to insure DTNA security and integrity
- Managing NOC knowledge base
- Managing monthly reports
- Reviewing super user ID process with security
- Continuously assessed team performance, providing feedback and coaching for ongoing improvement in daily operations
- Streamlined incident response procedures, reducing the time taken to identify root causes and implement corrective actions
- Promoted a collaborative work environment within the NOC team, fostering open communication channels for effective problem solving
- Maintained up-to-date knowledge of emerging technologies, assessing their potential impact on current systems and processes
- Enhanced team efficiency by implementing streamlined processes for NOC operations
- Mentored junior operators, sharing knowledge and best practices for effective NOC operations
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure
- Reduced downtime with proactive system maintenance and timely software updates
- Optimized network performance, analyzing metrics and adjusting configurations as needed
- Developed strong relationships with vendors, facilitating prompt assistance when required for hardware or software issues
Network Operations Mainframe Operator
Daimler Trucks North America
Portland, OR
01.1999 - 01.2000
- Coordinated communication between internal stakeholders during major incidents, keeping all parties informed of progress towards resolution
- Implemented robust security measures to protect sensitive data and maintain network integrity
- Managed critical incidents, coordinating efforts across teams to restore services efficiently
- Developed comprehensive documentation for troubleshooting procedures, increasing the team's ability to resolve issues quickly
- Implemented training programs that equipped fellow team members with necessary skills aiding in professional growth and enhanced team performance
- Identified opportunities for automation within the NOC process flow leading to increased efficiency while minimizing human error
- Resolved issues and escalated problems with knowledgeable support and quality service
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Network and mainframe monitoring - Mainframe maintenance
- Troubleshoot network and programming issues
- Create and maintain department documents, schedules, and calendars
- Maintain Network Operations SharePoint site and knowledge base documents
- Maintain Network Operations, Production Control, and Major Incident Management web pages
- Maintain Network Operations Center and Remote Network Operations hardware and documentation
- Conduct annual audits of all Mainframe physical connections (FICON, Ethernet, etc.)
- Facilitate tasks and requests between Network Operations and outside departments
- Liaison between Network Operations and Production Control to review reoccurring batch issues
- Facilitate training of new Network Operations employees and contractors
- Subject Matter Expert of all Network Operations processes and procedures
- Backup administrator of mainframe Integrated Console Controller (ICC) software configuration
- Coordinate future hardware and software solutions for the team and develop proof of concepts
- Allocation and tracking of overtime schedule to meet budgetary requirements
- Coordinate Network Operations Center resources to facilitate special project requests as needed
- Coordinate yearly review and update of policy and procedure
- Provide yearly TOS ideas and follow 5S standards
- Provide flexibility covering any shift including nights and weekends
- Ten years' experience with set up, configuration, implementation, maintenance and patching of Remote NOC (RNOC)
Computer Operator I
Daimler Trucks North America
Portland, OR
01.1998 - 01.1999
Education
Certificates - Medical, EMT classes, Infant and Community first aid and CPR, Proactive listening classes, dealing with emotional behavior
Cerro Cosso Community College
Skills
- Microsoft Windows
- Microsoft Office
- Microsoft SharePoint design and administration
- Redwood Cronacle Job Scheduler
- Redwood CPS Job Scheduler
- Sitescope Monitoring Tool
- What's Up Gold Monitoring Tool
- QIP
- RFTs
- VSphere
- Active Directory
- Exceed
- User Manager
- CISM
- BMC Remedy
- CA ESP Job Scheduler
- CA Autosys
- SAP
- Mainframe skills: ISPF
- Mainframe skills: zOS
- Mainframe skills: JES2
- Mainframe skills: JCL
- Mainframe skills: IMS
- ServiceNOW admin for NOC group
Timeline
NOC LEAD Operator
Daimler Trucks North America
01.2000 - Current
Network Operations Mainframe Operator
Daimler Trucks North America
01.1999 - 01.2000
Computer Operator I
Daimler Trucks North America
01.1998 - 01.1999
Certificates - Medical, EMT classes, Infant and Community first aid and CPR, Proactive listening classes, dealing with emotional behavior
Cerro Cosso Community College
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