Dan Kauffman
General Manager
Salmon,ID
Summary
Client-engaging professional with energetic personality and skills in money management and employee development. Willing to apply knowledge in employee relations. Hands on ndividual with twenty-five years of experience supervising staff in multiple settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in food services.
Overview
1
1
year of post-secondary education
38
38
years of professional experience
Work History
Automotive General Manager
Salmon River Motors/Quality Motors
Salmon,, ID
08.2009 - Current
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to President/Owner to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Developed growth strategies for network of four stores. Stores located in Idaho and Montana.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recruited, hired and trained over thirty employees over a ten year time period. With very little employee turnover
- Recruited, managed and motivated [Number]-member retail team to give every guest positive and memorable experiences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Researched issues to obtain appropriate answers to customer inquiries.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Successfully drove new product lines to increase annual profits by 25%.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and follow up.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to assist owner in making effective operational decisions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assisted customers by answering questions and fulfilling requests.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Educated staff on strategies for handling difficult customers and challenging situations.
Sales Manager of Lexus
Peterson Auto Group
Boise, ID
04.2006 - 07.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Health Insurance Sales Agent
Insurance Company Of Texas
Meridian , Idaho
07.2008 - 08.2009
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Finance Director/Automotive General Manager
Roundtree Automotive/Lithia
Boise/Caldwell , Idaho
06.1996 - 04.2006
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Certificate of Finance And Insurance - Accounting And Finance
Pat Ryan School of Finance And Insurance
Chicago, Illinois 01.1997 - 02.1997
Associate of Applied Science - Aviation Electronics
U.S. Naval Aviation Electronics
Millington,Tennessee 10.1986 - 07.1987
Skills
Succession planning
Timeline
Automotive General Manager
Salmon River Motors/Quality Motors
08.2009 - Current
Health Insurance Sales Agent
Insurance Company Of Texas
07.2008 - 08.2009
Sales Manager of Lexus
Peterson Auto Group
04.2006 - 07.2021
Certificate of Finance And Insurance - Accounting And Finance
Pat Ryan School of Finance And Insurance
01.1997 - 02.1997
Finance Director/Automotive General Manager
Roundtree Automotive/Lithia
06.1996 - 04.2006
Associate of Applied Science - Aviation Electronics
U.S. Naval Aviation Electronics
10.1986 - 07.1987
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