Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dan Kelly

Lakewood,OH

Summary

Individual with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.

Overview

12
12
years of professional experience

Work History

Stock Worker

Disney-McClane & Associates
Cleveland, OH
01.2024 - Current
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Loaded trucks with outgoing orders according to shipping manifests provided by customers.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Completed documentation related to receiving, stocking, returns and other activities accurately.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Manual Laborer

Built To Last
Cleveland, OH
05.2022 - 01.2024
  • Moved, lifted, and carried heavy objects in accordance with safety regulations.
  • Cleaned and maintained tools, machinery, and work areas to ensure safe operations.
  • Used hand tools such as hammers, screwdrivers, saws, drills. to perform repairs and maintenance tasks.
  • Inspected completed work for accuracy and quality assurance purposes.
  • Operated a variety of power tools including circular saws, sanders, grinders.
  • Followed instructions from supervisors regarding job duties and safety protocols.
  • Responded promptly to emergency situations when necessary.
  • Worked collaboratively with team members to complete assigned tasks quickly and efficiently.
  • Provided assistance in training new employees on proper use of tools and equipment.
  • Displayed high standards for quality workmanship and routinely double-checked work.

Machine Operator

Mboss International
Cleveland, OH
01.2019 - 04.2022
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Record production information such as quantities produced and materials used on daily logs.
  • Comply with company policies regarding quality control procedures.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.

Sous Chef

Flipside Resturant
Rocky River, OH
04.2016 - 11.2018
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Assisted in menu development and recipe testing.
  • Coordinated ordering, receiving, storage, and distribution of food items.
  • Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
  • Trained new hires in proper cooking techniques and recipes.
  • Supervised cooks and other kitchen personnel during meal services.
  • Performed daily inspections of all equipment for safety compliance.
  • Complied with all health department regulations regarding proper food handling methods.
  • Created a positive work environment by encouraging teamwork among staff members.
  • Resolved conflicts between kitchen staff members in an efficient manner.
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
  • Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.

Kitchen Inventory Manager/Head Dishwasher

Deagan's Kitchen & Bar
Lakewood, OH
02.2014 - 01.2016
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Ensured product quality and safety standards were met throughout the inventory process.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
  • Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
  • Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Coordinated the disposal of obsolete or excess inventory in a cost-effective manner.
  • Ensured compliance with industry regulations and standards related to inventory management and storage.
  • Ensured proper sanitation and hygiene standards were met in the dishwashing area.
  • Organized and managed the daily cleaning schedule for the kitchen staff.
  • Trained new employees on proper use of commercial dishwashing equipment.
  • Performed regular maintenance checks on industrial dishwashing machines.
  • Maintained accurate records of inventory, supplies, and chemicals used in the dishwashing process.
  • Monitored quality control standards to ensure dishes were clean and free from debris or food particles.
  • Reported any safety issues or concerns to management immediately upon discovery.
  • Assisted with preparation of meals when needed during peak hours.
  • Disposed of broken or damaged dishes according to established protocols.

Head Dishwasher

Georgetown Restaurant
Lakewood, OH
01.2013 - 02.2014
  • Ensured proper sanitation and hygiene standards were met in the dishwashing area.
  • Supervised a team of 2-5 dishwashers to ensure all tasks were completed efficiently.
  • Organized and managed the daily cleaning schedule for the kitchen staff.
  • Trained new employees on proper use of commercial dishwashing equipment.
  • Performed regular maintenance checks on industrial dishwashing machines.
  • Maintained accurate records of inventory, supplies, and chemicals used in the dishwashing process.
  • Monitored quality control standards to ensure dishes were clean and free from debris or food particles.
  • Reported any safety issues or concerns to management immediately upon discovery.
  • Disposed of broken or damaged dishes according to established protocols.
  • Operated commercial dishwashers safely while adhering to all safety regulations.
  • Demonstrated effective communication skills when working with customers and coworkers alike.
  • Handled hazardous materials such as soaps, cleaners, degreasers, bleach solutions., according to OSHA guidelines.
  • Stored clean dishes away properly after washing them according to health department guidelines.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.

Education

High School Diploma -

Lakewood High School
Lakewood, OH
06-2013

Skills

  • Understanding of customer support
  • Providing customer support
  • Understanding of customers' needs
  • Complaint Handling
  • Customer Relationship Management
  • Customer Retention
  • Troubleshooting
  • Returns processing

Timeline

Stock Worker

Disney-McClane & Associates
01.2024 - Current

Manual Laborer

Built To Last
05.2022 - 01.2024

Machine Operator

Mboss International
01.2019 - 04.2022

Sous Chef

Flipside Resturant
04.2016 - 11.2018

Kitchen Inventory Manager/Head Dishwasher

Deagan's Kitchen & Bar
02.2014 - 01.2016

Head Dishwasher

Georgetown Restaurant
01.2013 - 02.2014

High School Diploma -

Lakewood High School

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Dan Kelly