Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAN KRAFT

Florence,KY

Summary

Personable and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Possesses superb interpersonal and communication skills. Exceptional attendance record.

Overview

18
18
years of professional experience

Work History

Claims Relationship Specialist

American Home Tech
10.2023 - Current
  • Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
  • Consistently monitored industry developments to stay informed on emerging trends, maintaining a competitive edge in the marketplace.
  • Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
  • Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
  • Generated new business opportunities by actively referring clients to relevant products and services.
  • Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Provided exceptional service to clients by guiding them through the claims process stepbystep.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Utilized CRM software to manage client relationships.

Logistics Coordinator

Integrity Express
03.2021 - 09.2023
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.

Supervisor of Central Registration

TriHealth
02.2020 - 02.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Lead Access Coordinator

TriHealth
03.2018 - 02.2020
  • Developed team communications and information for huddle/staff meetings.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Mapped processes to logistically examine patient flow and identify improvement opportunities.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Established and optimized schedules to keep coverage and patient care in line with workflow demands.
  • Effectively allocated tasks during high-volume times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Pre-Load Supervisor

UPS Distribution Facility
09.2017 - 01.2018
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Maintained and communicated daily productivity and shipment reports for all departments.
  • Addressed all personnel issues promptly and professionally.
  • Successfully managed production activities so all orders were shipped on time.
  • Escalated safety and quality issues and initiated remedial actions promptly.

Supervisor

Janitorial Service Scarlet & Gray Cleaning Services
05.2014 - 12.2017
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Operated power equipment tools such as backpack vacuums for up to 2-4 hours per shift.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with a cloth.
  • Cleaned walls, windows, shades and curtains.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Removed waste paper and other trash from the premises to designated area.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

BarBack/Bouncer

Drews Sports Bar and Grill
05.2011 - 09.2014


  • Maintained a positive working relationship with fellow staff and management.
  • Filled beverage and ice dispensers.
  • Kept drink stations clean and ready for service.
  • Emptied garbage to dump site.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Quickly removed debris accumulated at the bar to consistently maintain a clean service area.
  • Stocked bar with beer, wine, liquor, and related supplies.
  • Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
  • Served wine, and bottled or draft beer.
  • Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Took orders from patrons for food or beverages.
  • Accurately and quickly calculated checks and made change.
  • Performed all transactions in a cordial, efficient and professional manner.
  • Communicated with customers regarding orders, comments, and complaints.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
  • Checked patrons identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Attempted to limit problems and liability related to customers excessive drinking.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Maintained a consistent, regular attendance record.
  • Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Greeted each customer with friendly eye contact.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Roofing Consultant

ProTouch Restoration
01.2013 - 03.2013
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.

Outside Sales Representative

Aegis Business Consulting, Inc
10.2012 - 01.2013
  • Negotiated prices, terms of sales and service agreements.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Built relationships with customers and the community to promote long term business growth.
  • Consulted with businesses to supply accurate product and service information.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales training.

Machine Operator

BagPack Inc
06.2008 - 08.2008
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
  • Set up station by receiving picking and packing order and gathering packing materials.
  • Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
  • Staged final products for shipment.
  • Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
  • Kept supervisor informed of job progress and material requirements.
  • Informed supervisors when machines needed major service.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Followed standards and procedures to maintain safe work environment.

Sales Representative

Cincy Shop
04.2007 - 09.2007
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Received and processed cash and credit payments for in-store purchases.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.(Buy one, get second 1/2 off).
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained friendly and professional customer interactions.
  • Engaged with customers in a sincere and friendly manner.

Education

High School Diploma -

Elder High School
Cincinnati, Ohio
05.2007

Skills

  • Detail-oriented
  • Organized
  • Dependable
  • Personable
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Inventory control
  • Exceptional interpersonal communication
  • Customer service-oriented

Timeline

Claims Relationship Specialist

American Home Tech
10.2023 - Current

Logistics Coordinator

Integrity Express
03.2021 - 09.2023

Supervisor of Central Registration

TriHealth
02.2020 - 02.2021

Lead Access Coordinator

TriHealth
03.2018 - 02.2020

Pre-Load Supervisor

UPS Distribution Facility
09.2017 - 01.2018

Supervisor

Janitorial Service Scarlet & Gray Cleaning Services
05.2014 - 12.2017

Roofing Consultant

ProTouch Restoration
01.2013 - 03.2013

Outside Sales Representative

Aegis Business Consulting, Inc
10.2012 - 01.2013

BarBack/Bouncer

Drews Sports Bar and Grill
05.2011 - 09.2014

Machine Operator

BagPack Inc
06.2008 - 08.2008

Sales Representative

Cincy Shop
04.2007 - 09.2007

High School Diploma -

Elder High School

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