Knowledgeable General Manager with over 28 years of experience in Supply Chain and Final Mile Delivery bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
29
29
years of professional experience
Work History
General Manager – Deliver From Store
The Home Depot / Temco Logistics
Perth Amboy, NJ
02.2023 - Current
Manage 4 Operations Managers who oversee 56 drivers on 28 routes covering over 1200 customer deliveries weekly.
Provide accurate and detailed financial and operational audits and reports as well as deliver analysis and recommendations for improvements. Implement reporting tools and mechanisms that effectively communicate KPI’s.
Communicate areas of responsibility and performance expectations, creating clear goals and expectations; ensure accountability for performance.
Recruit and maintain a qualified workforce. Review staffing and talent needs and partner with Human Resources on recruiting and retention efforts.
Create, coordinate, and deliver training and presentations on new and established company practices.
Ensures compliance with and adherence to timekeeping and payroll policies.
Drive location management teams to sustain and maintain high levels of customer service.
Maintain strong working relationships with our Home Depot store partners and Field Delivery Team.
New Capabilities Operations Manager – DFC 5854
The Home Depot
Perth Amboy, NJ
05.2022 - 02.2023
Led the Direct Fulfillment Center team on a successful implementation and rollout of the Local Box Delivery / Ship to Home customer deliveries to our embedded and Satellite Market Delivery Operations.
Managed a team responsible for shipping 1100 Local Box Deliveries / Ship to Home deliveries on a weekly basis.
Worked cooperatively with others across the organization to achieve shared objectives.
Balanced interests of having LBD/STH Must Ship By Date at 100% with doing what needs to be done to ensure that the building reaches 100% MSBD in its entirety.
Set expectations for MSBD, load quality, accuracy on a daily basis resulting in 100% MSBD on nearly a daily basis.
Trained, retrained and coached associates on proper picking and loading techniques resulting in excellent load quality to our Satellite MDOs.
Served as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with our DFC, Embedded MDO and Satellite MDOs.
Built and delivered solutions that meet customer expectations and needs.
Identified opportunities that benefit the customer.
Ensured a culture of safety by following company guidelines and safety policies and monitoring through observations, start up meetings, and the safety team.
Assistant General Manager – SDC 5965
The Home Depot
Cranbury, NJ
11.2016 - 04.2022
Planned across various departments, coordinated and executed a building move for our Manhattan Consolidation Center from an offsite facility to a building on our Cranbury campus without any disruption in our service to our customers.
Implemented a weekend shift which included hiring, training, and developing associates to achieve optimal performance.
Responsible for hiring and retaining top talent and ensuring proficiency in all functions.
Managed 5 Operations Managers and 2 Area Supervisors who oversaw 100 hourly employees across a 3 building campus in all warehouse functions.
Implemented key initiatives including zone loading, wave management, RF dispatch and performance database.
Ensured a culture of safety by following company guidelines and safety policies and monitoring through observations, start up meetings, and the safety team.
Coached, Mentored and developed the management team through comprehensive on the floor training as well as in depth classroom sessions and written evaluations.
Led to ensure operational excellence in all warehouse functions and all metrics are being met in a safe and timely manner and that we are providing the highest service levels to our customers.
Worked closely with 3PL management to ensure optimal efficiency and that metrics are being met.
Collaborated with GM, fellow AGMs and Operation/Support Managers to drive continuous improvement and ensure that the building is staffed for events and seasonality.
Various Positions of Increased Responsiblity
The Home Depot
Cranbury, NJ
04.1995 - 11.2016
Education
Bachelor of Arts – Criminal Justice/Political Science -
Kean College
06.1994
Skills
Financial Management
Customer Service
Process improvement strategies
Strategic Planning
Business and Operations Management
Communication Skills
Process Improvements
Staff Management
Distribution Management
Workflow Planning
Supply Chain Management
Problem Resolution
Team Player
Multimillion-dollar P&L Management
Staff Supervision
Performance Improvements
Timeline
General Manager – Deliver From Store
The Home Depot / Temco Logistics
02.2023 - Current
New Capabilities Operations Manager – DFC 5854
The Home Depot
05.2022 - 02.2023
Assistant General Manager – SDC 5965
The Home Depot
11.2016 - 04.2022
Various Positions of Increased Responsiblity
The Home Depot
04.1995 - 11.2016
Bachelor of Arts – Criminal Justice/Political Science -
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform
Assistant Store Manager/Center Store Manager at Cefco/Casey’s Store 430/4702Assistant Store Manager/Center Store Manager at Cefco/Casey’s Store 430/4702