Dan Lathrum

Experienced sales leader with a proven track record in driving revenue growth, building strong client relationships, and leading high-performing sales teams. Expertise in the manufacturing and packaging industry, with a focus on delivering exceptional customer service, innovative product solutions, and strategic market expansion. Adept at developing and implementing sales strategies to meet organizational goals while maintaining a strong commitment to quality and customer satisfaction.

Actively develop new customer prospects while maintaining current business relationships. Focus on increasing sales goals by presenting products and services in a clear, honest, well informed manner conducive to establish trust, credibility, and rapport. Supervise developing territory sales representatives, providing sales support for several independent associates within the western regions of the U.S. Offering marketing support, product development, contract negotiation, graphic design, order entry, and customer service. Initiated a sales prospect follow-up program resulting in further development and growth of new and existing customers.

Dedicated personal assistant offering 4 years professional NDA service for a Tony award winning Broadway Producer. Managed daily calendar appointments, incoming & outgoing emails, financial payments, including mobile, tech, media subscriptions and property utilities. Organized courier pickup & delivery services for grocery, laundry, property maintenance, and vehicle service. Planned commercial and private flight arrangements, private transportation, hotel accommodations, and restaurant reservations.

Directly assisted GM to drive sales, resident relations, and negotiate lease renewals to maximize market rent. Coordinate with lateral departments to ensure execution of resident requests in a positive and professional manner. Manage Resident Relations and Concierge Departments to ensure residents are receiving the highest level of customer service. Successfully improved The Colony’s Kingsley ranking from 6th place in FY 2011 to 2nd place in FY 2012 ensuring residents are receiving the highest level of service, developing and maintaining a resident retention call program for New Move-Ins, Renewals, and Maintenance Service Requests. Nominated for a GEMM Award – ICAC Assistant Manager 2012 and Employee of the Quarter 2013.

Supervised the Front Desk, performing all necessary duties to accomplish day to day operations, coordinating with lateral departments to ensure all guests needs are executed, and resolving guest resolutions in a positive and professional manner. Interviewed and contributed to the selection process of new company associates. Complied with all company policies and procedures to ensure confidentiality of proprietary information to protect both guest and company assets. Successfully completed the Ritz-Carlton’s Training Program, including Three Steps of Service, 12 Service Values, Employee Promise, Motto, and Credo which instills providing genuine care and comfort for our guests and associates

Member of the opening team for the resort in November 2008, directly assisting the Front Office Manager. Responsible for supervising the Front Office and Hospitality Services Departments. Contributed to many of the Policy and Procedures that are inspired in the resorts success to the “Pursuit to Perfection” motto. Nominated Employee of the Quarter 2009, demonstrating an exceptional facility for contributing to the company objectives, demonstrating a proven ability to work well within a team environment, displaying tremendous passion for the resort’s success, dedication to my teams success, and consistently being personable to guests and co-workers. Property received 5 Diamond / 5 Star recognition 2010.