Daniel Marchwiany
IT Service Technician
Warrenville,IL
Summary
Skilled Technologist with over 10 years of experience configuring computers, servers and peripheral devices to work within established company and security parameters. . Exceptional skills and knowledge in servicing IT equipment . Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Field Service Technician
Field Nation
, IL
06.2018 - Current
- Diagnosed and repaired complex computer, mobile phone, network and software complications and deficiencies while specializing in repairing all electronics, phones and frequently working on many different manufacturer models
- Provide direct end-user support on proper use & operation of desktop/laptop system hardware, peripherals, and software and network resources
- Install/uninstall, configure, upgrade, troubleshoot, test, diagnose and load desktop/laptop software
- Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints
- Diagnose, installed and repair connectivity issues; Routers, Servers,Switches and Modems
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
Help Desk Support Specialist
Annuity Health
Chicago, IL
03.2016 - 05.2018
- Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365
- Resolved 20+ trouble tickets per day through efficient triaging of problems
- Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed new desktop systems and migrated data to new machines.
- Slashed update times for systems & software by 30% through automation
- Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Specialist Tier 2
Network Coverage
Arlington Heights, IL
03.2013 - 01.2016
- Provided level 1 support and level 2 Support / troubleshooting of desktop, laptop and data center hardware / software issues.
- Created incident tickets to document issues and route tickets to appropriate support group for processing
- Perform IT major incident management to quickly resolve business impacting issues.
- Perform operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
- Perform user account set-up, security maintenance and systems monitoring.
Education
Associate's Degree - Information Technology
University of Chicago
Chicago, IL 08.2011 - 06.2014
Skills
Demonstrates strong ability to investigate, interpret and draw conclusions from complex and unfamiliar situationsDetail-oriented mindset with strong emphasis on efficiency, process improvement and problem resolution
Critical Thinking
Multitasking Abilities
Remote worker setup
Hardware and software installation
Problem-Solving
Self-Motivated
Certification
CompTIA A+
Timeline
Dell Client Foundations 2021
01-2022
Dell Client Advanced 2022
01-2022
DSP Security and Privacy Foundations 2022
01-2022
CompTIA A+
01-2021
IT Field Service Technician
Field Nation
06.2018 - Current
Help Desk Support Specialist
Annuity Health
03.2016 - 05.2018
IT Specialist Tier 2
Network Coverage
03.2013 - 01.2016
Associate's Degree - Information Technology
University of Chicago
08.2011 - 06.2014