Summary
Overview
Work History
Education
Skills
Timeline
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Dan Maughan

Los Angeles,CA

Summary

Dynamic National Account Manager with a proven track record at UsedCardboardBoxes, excelling in client relationship building and revenue generation. Expert in solution selling, I successfully revitalized lapsed accounts and expanded the national portfolio, enhancing client satisfaction through tailored strategies and exceptional communication. Committed to driving business growth and retention.

Overview

15
15
years of professional experience

Work History

National Account Manager

UsedCardboardBoxes
03.2018 - Current

Built a book of business by cold calling, soliciting referrals and word of mouth.

  • Supported account management initiatives by coordinating client communications and meetings.
  • Learned to utilize CRM systems for tracking sales activities and customer interactions.
  • Collaborated with cross-functional teams to ensure alignment on account strategies.
  • Maintained accurate records of account performance and client feedback for continuous improvement.
  • Adapted quickly to training sessions on industry best practices and sales techniques.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
  • Resolved complex problems to positively impact sales and business direction.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Expanded national account portfolio through strategic prospecting and effective sales presentations.
  • Maximized revenue growth by identifying upsell opportunities within existing accounts.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.

Financial Advisor

Financial West Group
07.2010 - 08.2017
  • Developed personalized financial plans for clients based on individual goals and risk tolerance.
  • Conducted comprehensive market research to identify investment opportunities and trends.
  • Assisted clients in navigating retirement and estate planning strategies effectively.
  • Collaborated with team members to enhance client service protocols and improve satisfaction rates.
  • Educated clients on various financial products, ensuring informed decision-making processes.
  • Fostered strong relationships with clients through regular communication and follow-ups on their investments.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.

Education

Business Administration

University of California, Riverside
Riverside, CA
06.1992

Skills

  • Goal oriented
  • Client relationship building
  • Sales presentations
  • Data-driven decision making
  • Solution selling
  • Business growth and retention
  • Cold calling expertise
  • Account management
  • Revenue generation
  • Sales pipeline development
  • Sales pipeline management
  • Product or service expertise
  • Customer order management
  • Goal setting and achievement
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Relationship building
  • Rapport and relationship building
  • Client relationship management
  • Objection handling
  • B to B sales
  • Client base retention

Timeline

National Account Manager

UsedCardboardBoxes
03.2018 - Current

Financial Advisor

Financial West Group
07.2010 - 08.2017

Business Administration

University of California, Riverside
Dan Maughan