Dan McDonald

Work History

Edgewood College

10.2018 - Current

Established new training program that resulted in 30% reduction in mistakes made by new team members
Created new communication methods to improve communication across teams
Helps manage operations in IT department including inventory levels and payroll budget
Serves as Administrator for organizations critical academic software system
Developed and maintained positive relationships with customers to build rapport and trust
Developed department processes and procedures to boost customer satisfaction
Developed written plans and obtained customer consent to proceed
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
Met with customers to discuss service needs and develop effective and practical solutions
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
Created benchmarks and revamped criteria for service level agreements (SLAs) in department
Trained dozens of less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service
Coordinated with other departments to maintain streamlined and productive workflow
Implemented strategies to increase customer service satisfaction ratings

Douglas Stewart Company

04.2015 - 09.2018

Responsible for creation and maintenance of 10-critical reports that shared sales metrics with sales team
Used Tableau and SQL, analyzing and presenting data in easy to understand way to management that identifies sales trends
Developed and maintains new inventory management system that lead to increased sales and reduced product returns
Point of contact and problem solver for brand new and high volume electronic software download program for college bookstore managers
Managed forecasting for critical vendors and created new system to track purchases to forecasts leading to more accurate purchasing system
Gathered, organized and analyzed data, resolved discrepancies and modeled information
Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership

Nord Gear Corporation

11.2011 - 03.2015

Accountable for ongoing management of 15 national accounts
Continuously and successfully adapting to fluctuating responsibilities and work knowledge requirements
Responsible for maintaining organized, accurate information in regards to key account issues – resulting in zero quality issues to date
Strategically sell-in new customer solutions by thinking outside box and offering customers custom application products to meet their unique needs
Proactively gained experience in warehouse and assembly line procedures to boost product knowledge and company exposure
Key member of root cause and internal audit team

Federated Environmental Associates

07.2010 - 02.2011

Extensively researched regulatory and historical data, including conducting interviews of current and previous property owners
Developed full scale project plans and communicated project expectations to necessary parties
Generated regulatory reviews for each site visit and disseminated summary reports to necessary parties
Delivered outstanding client service through consistent communication and proactive solutions
Maintained all deadlines and budget restrictions while managing client requirements

United States Army Reserve

07.2003 - 01.2010

Responded to emergencies with speed, efficiency, and knowledgeable assistance.
Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
Collected patient medical information and details about current conditions, symptoms and complaints.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.