Dan Miller
Urbana,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Sweeping Corp Of America
09.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Shop Manager
Envirocore
02.2017 - 09.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Custodial Maintenance Worker
West Liberty Salem Schools
11.2012 - 02.2017
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Supervised supplies in inventory and submitted reorder requests.
Education
GED -
Westerville-South High School
Westerville, OH09.1985
Skills
- Contract Development
- Market Growth
- Cost Containment
- Staff Training
- Workflow Planning
- High-Pressure Environments
- Project Management
- Multi-Unit Operations Management
- Process Improvement
- Team Leadership
- Microsoft Office Suite Expertise
- Employee Relations
- Customer Relationship Management
Timeline
Operations Manager
Sweeping Corp Of America
09.2020 - Current
Shop Manager
Envirocore
02.2017 - 09.2020
Custodial Maintenance Worker
West Liberty Salem Schools
11.2012 - 02.2017
GED -
Westerville-South High School