Dan Miller
Alexandria,KY
Summary
Dynamic Proven achiever in customer service and sales, I excelled at Hydro Systems Company by enhancing customer relationships and surpassing sales quotas through expert complaint resolution and CRM software proficiency. Adept at multitasking, I consistently ranked in the top 20% for sales at Total Quality Logistics Inc., demonstrating strong organizational skills and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hydro Systems Company
Cincinnati, OH
01.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Operations Specialist
Hydro Systems Company
Cincinnati, OH
01.2020 - 12.2021
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed daily operations, client relations and IT.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Created detailed reports on sales performance metrics for management review.
- Analyzed sales data to identify trends and opportunities for growth.
Pricing Specialist
Hydro Systems
Cincinnati, OH
11.2015 - 12.2019
- Analyzed customer purchase history data in order to uncover opportunities for cross-selling or upselling products and services.
- Collaborated with sales teams to develop competitive pricing strategies for customers.
- Investigated complaints from customers about discrepancies between advertised prices and actual amounts charged.
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Summarized raw data and analyses and made recommendations based on findings.
- Created and maintained databases of product prices, discounts, and other relevant information.
- Performed analyses of historical pricing data in order to inform future decisions.
Logistics Account Executive
Total Quality Logistics Inc.
Cincinnati, OH
09.2012 - 08.2015
- I booked an average of 15 to 20 loads per week.
- YTD sales account for over $300,000.
- Trained two additional assistants to service my accounts.
- I averaged 75 to 100 cold calls per day to solicit new business.
- I was in the top 15-20% of sales among my tenure group.
Education
Bachelor of Arts - Sports And Entertainment Marketing
Thomas More University
Florence, KY05-2011
Skills
- Account updating
- Complaint resolution
- Support case resolution
- Multitasking and organization
- Multi-task management
- Order Entry
- CRM software
Timeline
Customer Service Representative
Hydro Systems Company
01.2022 - Current
Sales Operations Specialist
Hydro Systems Company
01.2020 - 12.2021
Pricing Specialist
Hydro Systems
11.2015 - 12.2019
Logistics Account Executive
Total Quality Logistics Inc.
09.2012 - 08.2015
Bachelor of Arts - Sports And Entertainment Marketing
Thomas More University
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