DAN MURPHY
Miami,FL
Summary
Award Winning customer service skills launched several new technology programs for start-up companies and other high technology-based companies. Decisive leader with a successful history of developing industry leading customer service programs, revenue strategies, and marketing programs. Seasoned professional targeting remote based positions only to provide excellent customer service support to achieve company goals.
Overview
7
7
years of professional experience
Work History
Partnership Manager - Customer Service
Robot Staffing Solutions
08.2022 - Current
- Develop customer relationships and account base remotely in North America.
- Educate customer on product offering, use of required processes and tools for partnership growth.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Joined business development meetings and supported market outreach plans to improve business development.
Revenue Specialist - Customer Service
InGen Dynamics
04.2021 - 08.2022
- Conducted research, interviews and investigations for information pertaining to potential new customers and market segments.
- Furnished Robotics product and services information to distribution channel partners Globally.
- Recommended alternative business programs to match customer operations with robotics capabilities and cost structure.
- Provided guidance and service on various integration problems in order to assist with the launch of the robots.
Customer Service Manager
Duffy's Sports Grill
10.2016 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Product Training - Customer Service And Product Development
Sony Tokyo
Tokyo, Japan1.5 Years - Economics
C.W. Post University
Long Island, NYExecutive Management Course - Executive Management
Georgetown University
Washington, DCSkills
- Seasoned with Tokyo, NYC, Washington DC, Dallas, Miami assignments
- Experienced with Sony, SXM Satellite Radio, VOXX International, InGen Dynamics, Hospitality Robotics roles
- Prior Customer Support Programs – GM, AT&T, Honda, Walmart, Jet Blue, GSA-Gov’t, Flextronics, MLB, PGA, CEA
- Strong Communication – Professionally trained in Washington, DC
- Excellent Computer Skills – Microsoft programs; Excel, PowerPoint, plus WIX and CRM programs
- Developed Revenue Plan, Pricing Schedule, and Growth Programs for investor presentations
- Developed Product Development, Product Marketing, and Subscription services programs
- Planned and executed multi-channel distribution strategies and developed channel specific product lines
- Obtained AT&T, Sprint, and Tracfone partnerships plus over 20 Insurance Companies
- Growth Strategies
- Negotiation
- Process Development
- Partner Proposal Development
- Branding Recommendations and Proposal
- Pipeline Development
Accomplishments
Won Fortune Product of the Year award
Won CEA Product of the Year award
Public Speaker at several trade shows
Part of Start-up to achieve $1b in revenue from zero
Hobbies
Outdoor enthusiast, weekly soccer league, volunteering, beach hiking
Timeline
Partnership Manager - Customer Service
Robot Staffing Solutions
08.2022 - Current
Revenue Specialist - Customer Service
InGen Dynamics
04.2021 - 08.2022
Customer Service Manager
Duffy's Sports Grill
10.2016 - 01.2021
Product Training - Customer Service And Product Development
Sony Tokyo
1.5 Years - Economics
C.W. Post University
Executive Management Course - Executive Management
Georgetown University