Daniel Nedich

• BOI Silver Excellence -8 month project successful
• Leadership led to Top CSAT performance for summer 2019
• Successful September environmental audit-both findings vendor related and corrected immediately
• Expertly managed ground handling transition - complete life cycle of 3-month transition with Airport Transformation, SkyWest, G2, and Global Support resulting in zero delays, damages or injuries
• Implemented cost savings for winter operations, 87.34 percent reduction in projected costs for 2019
• Models consistency, challenge vendor leaders and employee staff with Core 4, safety
• Leadership led to Quality First Award with SkyWest vendor for 3rd Quarter of 2017
• Consistent monthly reviews of financial and station controls
• Efficiently managed program resulting in 2 consecutive "green" vendor audits
• Directed several facility improvements that have raised morale of employees as well as improved customer experience
• Impacted station at every level which included baggage service, refresh of carpet, paint and back office upgrades, new floors in ramp break area, fresh paint in all employee serving areas, cargo facility clean up, and cargo lighting upgrade to all LED efficient facility
• Found vendor to be non-compliant handling of hazardous materials-engaged with corporate environmental team to clean up
• Instituted United standard control processes as well as coordinated removal of 3 years of waste
• Maintained good performance metrics and continued to work on areas that needed improvement
• Built and developed solid cross functional relationships with all partners in BOI including airport authorities, airline operators, FAA, TSA, catering, fixed based maintenence, and concessions
• Organized and led support of latest government shutdown that included 6 different donation events as well as money and food drives which garnered over $5K
• Set and administered annual operating budget, consistently maintaining controls and preventing overages
• Delivered exceptional client experiences with hands-on leadership of front line agents through business partner leadership
• Motivated and led busness partner to work together to achieve targets
• Evaluated financial statements and varience reports to monitor deicing performance to devise solutions for improvements
• Implemented cost savings for winter operations, 87.34 percent reduction in projected costs for 2019nt and cost reduction
• Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol
• Oversaw all corporate communications to streamline data and information sharing initiatives

• Out front leader that has proven track record of bringing together union and vendor employees; providing guidance with operational and relationship issues that positively affect metric performance.

• Worked collaboratively with local management team, Sr. Staff Representatives, and Human resource partners to implement solutions and mentor and coach peers on grievance processes.

• Collaborative relationships built with vendor leadership catering, fueling, cabin service, skycap, and wheelchair services.

Identified any performance variances, provided support with regular meetings to discuss safety and training.

Made recommendations for improving performance and reliability to senior leadership.

• UROC beta testing , efforts drove 15% increase in resource utilization below the wing while simultaneously providing transparency and reducing overtime needs

. • Over 3-year period in PDX, authored bag change process implementation resulting in reduction of MBR YOY from 2.35 bags per thousand to less than 1.7 bags per thousand.

• Selected by Leadership to represent Team 1 “Safety is the Bare Necessity of United Airlines” Disney Safety project. Educated and informed entire station of 160 employee's skills learned leading to 10% reduction in safety related injuries.

Collaborated with tenants and internal departments to maintain smooth and efficient daily operations

• Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
• Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel
• Provided end-of-month audits to upper management as required
• Held employees responsible for fulfilling required duties and tasks during designated shifts

• Upgrade supervisor, trusted by peers and leadership to maintain operational integrity and consistently meet station metrics.

• Responded to customer concerns while utilizing all available tools to track and catalogue luggage. Streamlined heavy overhead bag stock by reducing costs 75 percent.

• Leveraged highly developed interpersonal skills to deescalate volatile customer issues while diplomatically resolving any customer complaints.

• Ramp leader providing coordination, direction, and support to multiple crews while providing superior service.

• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
• Coordinated day-to-day schedules, tasks and positions for ground crew
• Completed thorough zone searches to check for security issues such as aircraft tampering and restricted items
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
• Offered answers to passengers’ questions and resolved issues that arose during flights
• Enforced lost and found procedures whenever missing items were located
• Followed company regulations and rules promoting safe environment for both travelers and employees
• Used machines such as tugs, air start units and de-icing vehicles safely and correctly
• Held employees responsible for fulfilling required duties and tasks during designated shifts
• Completed accurate audits of aircraft following cleaning and sanitization procedures
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills