Dan Nkurlu
Newark,DE
Summary
Experienced leader in banking operations with 25 years of department leadership, team development, and quality control. Motivational leadership style that drives performance and supports accelerated growth. Demonstrated expertise in operations structure within high-volume and high-pressure environments, with the ability to think strategically and implement high-level planning to solve complex problems. Consistently achieves sustainable goals, effectively manages budgets, reduces expenses, identifies risks, tightens controls, and improves quality while fostering employee and customer loyalty. Skilled collaborator and hands-on leader with extensive experience in cross-cultural and diverse environments.
Overview
22
22
years of professional experience
Work History
VICE PRESIDENT IT TECHNOLOGY INFRASTRUCTURE GLOBAL DESKTOP ASSET MANAGEMENT
CITIGROUP
07.2018 - 05.2024
- Managed team of 6 geographically dispersed globally, creating and delivering Communication and Reporting for Citi Global Desktop Hardware Lifecycle Management Citi’s desktops.
- Supported Key Process Areas of Desktop Hardware Management, Acquisition, and Identification, Compliance and Supplier Management
- Collaborated with senior management to cultivate and develop strategic initiatives and company-wide culture of innovation and collaboration.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Created and implemented process improvements and application management resulting in average savings of 150 production hours a week in year 2024
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Oversaw business-wide changes to modernize procedures and organization.
ASSISTANT VICE PRESIDENT OF OPERATIONS
Citi
09.2016 - 07.2018
- Implemented quality control protocols to minimize errors and ensure adherence to industry standards.
- Spearheaded process improvement initiatives that led to increased operational efficiency across all departments without compromising quality or service levels.
- Managed vendor relationships, negotiated contracts, and ensured smooth supply chain operations for optimal performance.
- Conducted regular performance evaluations to identify areas for improvement and provide feedback to team members.
- Optimized resource allocation by assigning tasks based on skill sets, availability, and project priorities.
- Established project timelines, monitored progress against milestones, and addressed bottlenecks promptly to minimize delays in deliverables.
- Monitored compliance with various types of regulations to avoid penalties.
- Reduced operational costs through the effective management of resources, budgeting, and cost-saving initiatives.
- Collaborated with senior leadership to develop long-term strategies for increased profitability and sustainability.
- Directed risk management efforts by identifying potential threats, developing contingency plans, and implementing preventive measures to mitigate risks.
- Championed change management by fostering an environment of adaptability and resilience, encouraging teams to embrace new strategies and ways of working.· Created bi-annual standard operating procedures review to ensure controls are consistent between all operating locations and to track and close action plans for all identified risks in policies and procedures
- Enhanced and improved productivity by 45% by 3rd quarter of first year of production
- Created a 1700 hours savings across 4 shifts through effective managing non production hours transforming them into cross training and development resulting in improved performance, productivity and quality scores
TRANSACTION PROCESS MANAGER GLOBAL TRUST SETTLEMENTS DALLAS, TX
JPMORGAN CHASE & CO.
02.2012 - 12.2015
- Managed team of 30 handling average of $600 billion Securities Custodian Settlement through Federal Reserve Bank (FRB), Depository Trust Company (DTC) Options Trading and Exchange Traded Funds
- Identified and processed improvements across diverse business units in alignment with short and long term corporate goals serving as principal business process improvement strategist and change agent in the areas of Finance, Operations, Sales and Product
- Transformed and re-engineered settlement team processes through elimination of business manual functions providing interfaces with previous hard copy technology reducing redundancies and duplication of processes
- Utilized LEAN methodologies creating distinct link in process identification steps creating and processes which streamlined operations
- Conducted routine RCSA audits to assess risk and enforcement of control in SOPs and daily processing. Continuous interaction with Risk Management and Auditors (internal & external) including completing monthly QC Reviews, client’s audit reports and annual TA-2 SEC filing report
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
OPERATIONS MANAGER CASH VAULT SERVICES DALLAS, TX
WELLS FARGO & COMPANY
09.2006 - 02.2012
- Company Overview: Wells Fargo & Co is a diversified, community-based financial services company providing innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world with operations servicing clients in 36 countries.
- Lead team of 45 direct reports and managed the high Cash Vault operations ensuring timely processing of both retail and industrial high deposits, with accountability meeting aggressive service level agreements
- Managed risk exposure and proven internal investigation and reviewed operations transactions using KYC AML policies daily completion and filling SAR and CTR reports
- Conducted objective fair, thorough unbiased and timely investigation into allegations of fraud abuse committed by clients and staff
- Led the strategic and operational aspects for all financial functions including establishing the financial infrastructure development of relevant business information, accurate accounting systems and timely financial plans and reports
- Developed key performance indicators analyzing and interpreting financial and operational performance and tracking key operational objectives and strategic initiative input to improve efficiency and profitability
- Investigation of high risk and potential fraudulent transactions across customer accounts
- Established staff training programs to meet audit compliance, productivity, process improvement metrics and rewards against unique platform to determine program effectiveness
- Re-engineered process controls enabling failed audits scenario to pass all internal and external audits
- Engaging direct reports in promoting diversity initiatives creating a best team member engagement and recognition program and career development through mentoring program and job shadow sessions
- Successful throughput productivity 45% in 12 months with hiring increasing customer deposits posting 98.5% and reduced losses by 99%
- Collaborated with the Treasury Management Sales teams to promote sales and servicing of Treasury Management products such as ACH, Wire Transfers, Positive Pay and Lockbox
OPERATIONS MANAGER
OPERATIONS MANAGER GLOBAL TRUST DIVISION / PGM MINNEAPOLIS, MN
01.2002 - 09.2006
- Expanded managerial accountability encompassing Global Trust Operations, adding assets and cash reconciliation to the portfolio of Corporate Actions and Fixed Income trades domestic Business Operations Analyst
- Supporting trading futures contracts across broad range of markets including Global Equity, Global Fixed Income and Commodity markets including precious metals agricultural broad commodities and energy
- Monitored key performance and risk indicators and analyzed trends to identify and implement change that mitigated risk and improved efficiencies and client satisfaction
- Developed and maintained strong working relationships with business partners and clients to facilitate process improvement initiative and resolve any critical business issues
- Developed and executed strategic initiative which led to improved products, services operations, client appeal process flow, and overall department function through operating and financial performance
- Increased client satisfaction 20% by developing cross-functional procedures and cause investigation approach to resolve customer issues
- Coordinated client communication between customers and bankers, banks, transfer agents and vendors in all Corporate Actions items (mandatory and voluntary)
- Analyzed daily corporate actions trades, creating an access database and research tool covering daily volumes and variances. Created a “schedule” space based on client holdings to provide quarterly client projections of basis for dividends cash transactions
- Independently analyzed corporate action information from various sources, including proxy statements, exchange notifications, SEC and company websites, and DTC to determine the consideration to be received by every underlying client portfolio under the terms of a corporate action
Skills
- Team leadership and development
- Staff recruitment and retainment
- Client engagement strategies and relationship building
- Creating effective adaptation strategies
- Regulatory compliance management
- Operations risk management
- Budget and expense planning
- Planning and executing strategies
- Process improvement using Lean Six Sigma
- Operations management
- Transaction processing management
- Developing performance measurement criteria
- Policy and procedure designing and development
- Data-driven decision making
- Business growth and marketing strategies
Timeline
VICE PRESIDENT IT TECHNOLOGY INFRASTRUCTURE GLOBAL DESKTOP ASSET MANAGEMENT
CITIGROUP
07.2018 - 05.2024
ASSISTANT VICE PRESIDENT OF OPERATIONS
Citi
09.2016 - 07.2018
TRANSACTION PROCESS MANAGER GLOBAL TRUST SETTLEMENTS DALLAS, TX
JPMORGAN CHASE & CO.
02.2012 - 12.2015
OPERATIONS MANAGER CASH VAULT SERVICES DALLAS, TX
WELLS FARGO & COMPANY
09.2006 - 02.2012
OPERATIONS MANAGER
OPERATIONS MANAGER GLOBAL TRUST DIVISION / PGM MINNEAPOLIS, MN
01.2002 - 09.2006
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