DAN OPOUYA
Fort Lauderdale,FL
Summary
Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication.
Experienced with sterilization techniques critical to maintaining safe clinical environment. Utilizes decontamination procedures to ensure all instruments meet stringent cleanliness standards. Knowledge of regulatory compliance and best practices in infection control.
Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations.
Meticulous technician with extensive experience in routine laboratory tasks. Skilled in sterilizing, testing and monitoring medical equipment with strong understanding of infection control practices. Responsible and committed to providing safe and reliable medical equipment to healthcare professionals.
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
11
11
years of professional experience
Work History
OWNER/Managing Partner
REAL ESTATE INVESTMENT TRUST LLC
11.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Customer Service Representative
AbbVie , Liveops
11.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Processing Services Supervisor
Universal Health Services
09.2015 - 10.2020
- Proficient at autoclaves, ultrasonic washers, tunnel washers, and cart washers.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Answered nurses assistance calls, assessed needs, and offered qualified support.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Processing Services Tech
Universal Health Services
09.2015 - 10.2016
- Effective and proficient use of autoclaves, ultrasonic washers, tunnel washers, and cart washers
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Security Ambassador
Chesley Brown International Security
01.2014 - 08.2015
- Developed relationships with key stakeholders, fostering trust and cooperation among security personnel, staff, and guests.
- Reduced risk exposure by conducting proactive risk assessments on various aspects of facility operations.
- Conducted regular security audits to ensure compliance with established standards and identify areas for improvement.
- Continuously assessed evolving threats in real-time through close collaboration with industry peers, staying ahead of potential security breaches.
Education
BBA - Finance
University of Houston
Houston, TX11-2026
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Sterilization procedures
- Assembling case carts
- Manual cleaning
- Instrument decontamination
- Recording biologicals
- Equipment testing
- Sterile storage
- Sterilization techniques
- Instrument sterilization
- Case cart assembly
- Supply replenishment
- Ultrasonic cleaning
- Computerized tracking
- Infection control
- Picking instruments
- Quality control
- Chemical handling
- Low-temperature sterilization
- Operating room support
- Inventory rotation
- Preventive Maintenance
- Ordering supplies
- Supply management
- Equipment monitoring
- Completing diagnostic tests
- Regulatory compliance
- Surgical instrument knowledge
- Quality assurance
- Workflow optimization
- Risk management
- Instrumentation knowledge
- Technical documentation
- Communicable disease knowledge
- Assembling packages
- Processing instruments
- Sterilizer operation
- Bloodborne pathogen awareness
- Decontamination and sanitation
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Native or Bilingual
Timeline
OWNER/Managing Partner
REAL ESTATE INVESTMENT TRUST LLC
11.2023 - Current
Customer Service Representative
AbbVie , Liveops
11.2020 - 11.2023
Processing Services Supervisor
Universal Health Services
09.2015 - 10.2020
Processing Services Tech
Universal Health Services
09.2015 - 10.2016
Security Ambassador
Chesley Brown International Security
01.2014 - 08.2015
BBA - Finance
University of Houston
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