Dan O'Rourke

Overseeing Hospitality and Premium Ticket packages for some of the biggest venues, sporting events and artists in the UK. During my time I have overseen an increase of 22% YOY, increased repeat business from 10% to 27% of the monthly revenue and captured 3 contracts which have contributed to the success and growth of the company.

My responsibilities include

• Creating and maintaining relationships with suppliers and end users.
• Recruit, train and equip staff with the necessary tools to carry out their daily duties.
• Running a high performing sales team to constantly reach and exceed targets.
• Assessing market conditions to identify threats, and capture new opportunities.
• Assess weekly conditions against goals and take corrective as needed.

Working on a joint venture, I was tasked with looking after 400 branches across several counties to increase their foreign exchanges sales across multiples services and products available to the public with the return of holidays and the ability to go abroad following COVID-19.

Key Responsibilities included

• Developing developing growth and sales in every branch for foreign exchange
• Coaching the branches about competitor analysis, showcasing how to gain small and large wins to improve performances.
• Demonstrating, coaching and training branches on a range of Foreign Exchange products
• Responsible for branches up to £250,000 turnover pre-pandemic, a 7% increase was made, on average, in foreign sales, with the region hitting 18 million.

Overseeing the Sales and Marketing aspects of a company targeting growth into the Home Improvement and Construction industries.

Offering a range of glazed products into the Home Improvement, Construction and Glazing industries

Key Responsibilities included

• Creating a brand to be one of the biggest in the region for glazed products.
• Setting goals and targets, whilst building the Sales and Marketing teams, to assist with the growth of the business.
• Developing and maintaining strong partnerships with suppliers and businesses to create a seamless transition from ordering to deliveries
• Creating an aftercare service to clients, leading to recommendations and an increase repeat business
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.

Overseeing the Sales and Membership functions of 5 clubs within the Franchise's portfolio, for an industry coming out of COVID 19, I was tasked with rebuilding numbers to where the clubs were prior to the enforced lockdown.

Key Responsibilities included

• Supporting the General Managers, and their individual sales teams, with targeted sales campaigns whilst working closely with them to develop the growth of each club and their membership numbers
• Competitor analysis carried out on independent and chained facilities
• Generating member feedback and reporting these finds to the franchise to improve each club.
• Creating, implementing and improving performance levels across all teams.

During my time I oversaw an average increase of 32% in membership across the clubs.

Looking after a portfolio of accounts within Kent and East Sussex, I was responsible for developing relationships with suppliers and contractors including the local councils, and counties, and working within their budgets.

Overseeing a team of 18, and reporting to the General Manager, I was responsible for

• Resolved priority issues within agreed timelines.
• Generating reports including findings on projects and any violations
• Managed residential relationships with Southern Water and generated feedback to pass back
• Analysed client feedback to highlight areas in need of improvement.
• Managed training and certification for colleagues.