Dan Pham
Ringgold,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Ruby Tuesday
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista/Server
Iso Iso Ramen And Boba
10.2023 - 03.2024
- Prepared for opening/closing shifts
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Starbucks
06.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Receptionist
Nail Art
12.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Management
Clemson University
Clemson, SC05.2026
Skills
- Exceptional customer service
- Cash Handling
- Microsoft Excel proficiency
- Customer Service
- Problem-solving abilities
- Critical Thinking
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Ruby Tuesday
03.2024 - Current
Barista/Server
Iso Iso Ramen And Boba
10.2023 - 03.2024
Barista
Starbucks
06.2021 - 10.2022
Receptionist
Nail Art
12.2019 - 02.2020
Bachelor of Science - Management
Clemson University