Dan Prowell

• Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
• Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
• Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
• Kept detailed records of daily progress to identify and correct areas needing improvement.

• Implemented rental asset processes and cleanliness standards.
• Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
• Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

Handled transactions efficiently, processed returns, and facilitated customer refunds and replacements.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.