Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
OperationsManager
Dan Ramirez

Dan Ramirez

Austin

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Sonesta ES Suites
01.2024 - Current
  • In charge of leading operations of all departments, in a cohesive manner, and creating a true working team, Hiring and training, scheduling, inspection of rooms, enrollment training and incentive plans and new plans for optimal operations.
  • In charge of guest retention methods, and reaching back to guests which may have issues that need to be resolved.
  • In charge of being the main support to all teams, Ordering supplies, providing detailed customer care and problem solving, adjusting credit card transactions, balancing accounts.

Front Office Manager

Courtyard by Marriott
03.2022 - 04.2023
  • In charge of leading operations the overall shift team, including members of Housekeeping, engineering, accounting, Front desk in order to ensure a top quality stay for our guests.
  • In charge of team training, meeting guest experience related goals, and hiring. In charge of keeping a great communication lines throughout all departments in the hotel.
  • In charge of reporting detailed daily operations, reaching guests back about billing or medallia reviews.

Front Office Agent

Encore Boston Harbor
08.2021 - 03.2022
  • In charge of delivering an strict 5 star hospitality service, focusing greatly on Forbes standards created and implemented only for 5 star resorts.
  • Skillful problem solving and responsible for exceptional guest expectations achievements.
  • Support with other teams to fulfill requests , such as Casino Marketing, Status Management, Housekeeping Status in order to achieve petitions before being made and surpass expectations.

Front Office Manager

Four Points Sheraton, by Marriott
02.2020 - 06.2021
  • In charge of Improving Guest satisfaction scores, keeping my team trained with new initiatives designed for our constant improvement and best adaptability.
  • In charge of payroll, scheduling, forecasts, revenue reports, ledger reports, reservations management, Hiring, leading and managing my team of front desk and night audit agents, adjusting credit card transactions, balancing accounts
  • Ordering supplies, provide detailed customer care and problem solving.

Guest Service Manager

Holiday Inn, Saugus
06.2019 - 01.2021
  • In charge of payroll, scheduling, forecasts, revenue reports, ledger reports, reservations management
  • Hiring, leading and managing my team of front desk and night audit agents, adjusting credit card transactions, balancing accounts
  • Ordering supplies, provide detailed customer care and problem solving.

Front Desk Supervisor / Housekeeping Supervisor

Holiday Inn Express
09.2016 - 05.2019
  • Receive guests with professionalism, perform the process of "Check-in" and "Check-out". Make daily reports and organize information using the program "Opera," logs and forecasts.
  • Organize the staff and work materials and assign duties. Evaluate and control the quality of rooms and facilities in general.
  • Responsible for solving problems and providing a professional service in both the reception area and housekeeping.

Food and Beverage Manager's assistant / Bartender

Hotel Grand Mayan Resorts
02.2013 - 10.2013
  • Prepare drinks and cocktails providing a standardized service and ensuring that the area is clean and in optimal condition.
  • Responsible for the supply of materials.
  • Provide management support by providing solutions for various customer concerns.
  • Responsible for the organization of events and the supply of material.

Education

Bachelor of Arts - Hospitality Business Administration

Universidad del Valle de México
Queretaro, Mx
01.2016

Bachelor of Arts - Hospitality Management

Kendall College
Chicago, USA
01.2016

Skills

  • Team work
  • Organization
  • Team leadership
  • Problem-solving
  • Customer service
  • Staff training
  • Project management
  • Operations oversight
  • Employee motivation
  • Staff development
  • Goal setting
  • Performance management
  • Process improvements
  • Organizational management
  • Conflict mediation
  • Customer retention
  • Invoice processing
  • Delegation

Certification

"FCE Certificate": Official Certificate from the University of Cambridge, (UK). Toronto, Canada, September 2010 - June 2011

LANGUAGES

SPANISH
ENGLISH

Hobbies and Interests

Opera (Hotel Management), FOSSE (Hotel Management), Lightspeed Hotel Management, Hotel Key (Hotel Management), Microsoft Office (Full), Quickbooks, Envision (spa management), Genesis, M2o, iSST, IMS (Retail revenue software), Avionte (HR software), Open Table, aloha, (Restaurant), Adobe Cloud, Ableton, Davinci Resolve, Filmora (Creative software)

Timeline

Operations Manager

Sonesta ES Suites
01.2024 - Current

Front Office Manager

Courtyard by Marriott
03.2022 - 04.2023

Front Office Agent

Encore Boston Harbor
08.2021 - 03.2022

Front Office Manager

Four Points Sheraton, by Marriott
02.2020 - 06.2021

Guest Service Manager

Holiday Inn, Saugus
06.2019 - 01.2021

Front Desk Supervisor / Housekeeping Supervisor

Holiday Inn Express
09.2016 - 05.2019

Food and Beverage Manager's assistant / Bartender

Hotel Grand Mayan Resorts
02.2013 - 10.2013

Bachelor of Arts - Hospitality Management

Kendall College

Bachelor of Arts - Hospitality Business Administration

Universidad del Valle de México

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