Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dan Rodriguez

Lakewood,OH

Summary

Hardworking Customer Service Representative with 1-2 years of experience working with Discount Drug Mart and Giant Eagle. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Apprentice Optician

Madison Eye Care Assoc
12.2022 - Current
  • Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
  • Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
  • Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
  • Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Took measurements such as pupillary distance, ocular center and segment heights.

Ice Cream Maker

Mitchells Ice Cream
01.2022 - 08.2023
  • Boosted employee retention rates through active listening skills, providing support when needed and fostering a positive work atmosphere.
  • Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Collaborated with management team to set and achieve production targets, resulting in a more efficient and profitable operation.
  • Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
  • Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Operated food production equipment safely and responsibly for quality output.
  • Recorded food production data to enable performance monitoring.

Construction Laborer

Erie Industrial Equipment
03.2021 - 01.2022
  • Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Operated equipment such as fork trucks to meet challenging daily demands.
  • Boosted team efficiency and project requirements by correctly operating site equipment.
  • Efficiently prepared job sites by removing debris and setting up materials and tools.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.

Personal Shopper

GiantEagle
03.2020 - 01.2021
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Generated brand awareness and positive product impressions to increase sales.
  • Greeted customers entering store and promoted sales or special programs.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted customers with locating and choosing merchandise in any store department.

Customer Service Cashier

Discount Drug Mart
03.2019 - 03.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Handled approximately 50 daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Education

High School Diploma -

Lakewood High School
Lakewood, OH
06.2020

Skills

Store opening and closing

  • Accurate Money Handling
  • Cash Handling
  • Guest Services
  • Cleaning
  • Cash Register Operation
  • Product Knowledge
  • Product Location
  • Organization
  • Customer service
  • Computer skills
  • Collaboration
  • Training & Development
  • Teamwork
  • Lifting 50 pounds
  • Team-oriented and dependable
  • Cooperative
  • Compassionate

Timeline

Apprentice Optician

Madison Eye Care Assoc
12.2022 - Current

Ice Cream Maker

Mitchells Ice Cream
01.2022 - 08.2023

Construction Laborer

Erie Industrial Equipment
03.2021 - 01.2022

Personal Shopper

GiantEagle
03.2020 - 01.2021

Customer Service Cashier

Discount Drug Mart
03.2019 - 03.2020

High School Diploma -

Lakewood High School

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Dan Rodriguez