Dan Ruehle

• Growing and fostering strategic partnerships with clients.
• Adopting effective and value-driven account management strategies to maximize employee engagement across my client portfolio.
• Learning about our client's organizational culture, understanding their goals and vision, and ultimately aligning this with our solutions to make their platform a success.
• Collaborating internally to support my client's short-term and long-term goals; serving as their liaison to Reward Gateway.
• Using critical thinking and organizational reporting to uncover trends and support clients in developing and implementing strategies for growth.
• Educating clients on best practices and providing access to resources for thought leadership.
• Facilitating multiple milestones in the client's lifestyle, including implementation, adoption, and renewal.
• Maintaining meticulously organized data and information in Salesforce and additional reports.

Additional roles & responsibilities included:

• Managed client relationships.
  Worked with management to improve our service offering and strategized ways to grow.
• Analyzed trends and updated pricing models based on the current market.
• Created SOP's for my book of business and encouraged my team members to do the same in order to improve the consistency of our service.

• Managed existing key account relationships and offered solutions based on shipping patterns and needs.
• Coordinated all daily shipments through phone, email and Echo's client-facing web portal.
• Proactively communicated issues to clients.
• Facilitated relationships with key carriers and developed agreeable resolutions for any problematic carriers.
• Drove efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability.

• Assisted team members with the daily transportation of clients' products by scheduling pickups and ensuring they were made in a timely fashion, tracking & tracing, providing daily updates, confirming deliveries, and handling any problems that arose.
• Handled data-entry responsibilities, inbound calls, and reached out to vendors for important documents.
• Researched quotes and executed various billing tasks.