Resourceful IT Manager who consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making with 7 years of progressive IT experience.
Hi, I’m
DAN RUSSELL
Rosemount,MN
Summary
Overview
8
years of professional experience
Work History
Naviga Global
IT Manager
12.2022 - Current
Job overview
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Interviewed, hired, trained and mentored staff of 3 remote employees.
- Oversaw IT department operations and training by coaching daily, leading performance reviews and offering constructive feedback.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Wrote policy, procedure and manuals governing internal IT use.
- Help Desk management
- Worked closely with management teams to plan, develop and execute technical strategies aligned to company's vision.
- Carried out System Admin duties for local office
Naviga Global
Systems Administrator
11.2018 - 12.2022
Job overview
- Maintain Windows, Mac and Linux systems for 700+ users.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Deployed antivirus and security solutions throughout entire system network.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Migrated Multiple services to their Cloud Solutions.
- SharePoint Administration
- Office 365 Administration
- Okta Administration and integration to 3rd party Applications.
- Supported phone, print, fax and other physical equipment.
- Zoom Meeting and VOIP Administration
- AWS Workspace patch management
- Attended meetings to deliver status reports to key stakeholders
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Integrated and updated software products to boost system compatibility
- Evaluated software products to determine compatibility with existing systems
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Built, repaired and installed computer-related hardware based on deployment procedures.
Naviga Global
NOC Engineer
09.2015 - 10.2018
Job overview
- First level response team for cloud hosted alerts.
- Monitor real time dashboards and alerts responding accordingly, escalating to hosting engineers when needed.
- Provide technical training and advice to other NOC engineers.
- Continual communication with other NOC and Hosting engineers to improve upon current processes.
- Routine patching during maintenance windows and emergency patching.
- Maintain AD for company and its customers.
- End user support.
- Continually implement new processes and improve current process used for daily NOC related duties.
- Created, and currently maintaining knowledge base for other NOC engineers.
- Daily checks of backups and replication across multiple cloud product lines
Education
ITT Technical InstituteEden Prairie, MN
Associate of Applied Science from Network Systems Administration
09.2016
University Overview
GPA: 3.6, Attendance and Academic Excellence Awards, Deans List
Skills
- Patch Management
- Salesforce
- Critical Thinking
- Decision Making
- Atlassian Administration
- Troubleshooting
- System upgrades
- MS Server and AD
- Office 365 Admin
- Self-motivated professional
- Zoom Admin
Timeline
IT Manager
Naviga Global
12.2022 - Current
Systems Administrator
Naviga Global
11.2018 - 12.2022
NOC Engineer
Naviga Global
09.2015 - 10.2018
ITT Technical Institute
Associate of Applied Science from Network Systems Administration
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