Summary
Overview
Work History
Education
Skills
Timeline
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Dan Russell

Syracuse

Summary

Experienced customer success and account management leader with a strong track record in supporting enterprise clients and promoting the adoption of technical solutions. Skilled in managing portfolios over $20M, leading enablement and adoption initiatives, and integrating platforms such as Docker into customer SDLC pipelines. Proficient in developing scalable customer success strategies, aligning stakeholders, and achieving business objectives in cloud-native and DevOps environments. Excited to utilize technical knowledge and relationship-building skills to drive adoption and growth initiatives further.

Overview

9
9
years of professional experience

Work History

Senior Customer Success Manager (Scale)

Docker
03.2024 - 05.2025
  • Owned $24M hybrid portfolio across 900+ accounts, including $16M Tier 1/2 clients.
  • Drove 85% adoption within 90 days across Tier 1/2 accounts; supported 800 Tier 3 clients via scaled programs.
  • Built relationships with clients like OpenAI and Toyota, leading alignment meetings to track progress and drive integration.
  • Developed scalable onboarding and enablement programs to accelerate adoption and engagement.
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.

Founder

Butt Be Dry
09.2018 - Current
  • Launched product from concept to market, establishing consistent revenue streams through D2C and wholesale channels.
  • Achieved over $100K in revenue within the first year through strategic market positioning.
  • Oversaw operations, finance, marketing, sales, HR, customer service, and product development, driving efficiency and revenue growth.
  • Secured high-profile endorsement from Mark Cuban, elevating brand credibility and market presence.
  • Leveraged digital marketing and Google Suite tools to refine outreach and drive customer engagement.

SDR Manager

Moogsoft
04.2021 - 07.2023
  • Built and scaled an SDR team of 7, implementing new processes for high-quality prospecting and efficient reporting.
  • Exceeded monthly sales quotas consistently by driving structured outreach and performance improvements.
  • Generated over $28M in new pipeline revenue through strategic sales initiatives.
  • Collaborated with key stakeholders to streamline messaging and optimize sales outcomes.
  • Implemented FreshDesk ticketing processes that improved lead response times by 20%.

Director of Sales

StorySlab
03.2019 - 03.2021
  • Collaborated with the Founder/CEO to implement sales processes, train new hires, and drive revenue growth.
  • Designed and managed the full sales funnel, creating custom presentations and proposals that enhanced client engagement.
  • Demoed technology solutions and upsold to existing clients, boosting revenue by 15% quarter-over-quarter.
  • Drove top-of-funnel growth via strategic cold calling, averaging 26 meetings monthly.

Account Executive

Digital Hyve
11.2016 - 01.2019
  • Collaborated with leadership to implement sales processes, training, and cultural initiatives, growing revenue from $3M to $5.5M.
  • Independently closed over $1M in recurring business by self-managing the complete sales cycle.
  • Cultivated deep expertise in digital marketing and relationship building, forging lasting partnerships with emerging NY businesses.

Education

Master of Business Administration -

Le Moyne College
Syracuse, NY
05.2012

Bachelor of Science - Accounting

Le Moyne College
Syracuse, NY
05.2011

Skills

  • Salesforce and Gainsight experience
  • Proficient in Python programming & PostgreSQL
  • Experience with AWS & Azure
  • Client Retention & Management
  • Leadership & Management
  • Executive Stakeholder Engagement
  • Conflict Resolution & Objection Handling
  • Production Adoption & Activation
  • Secure DevOps & CI/CD Pipeline Integration
  • Entrepreneurial and innovative

Timeline

Senior Customer Success Manager (Scale)

Docker
03.2024 - 05.2025

SDR Manager

Moogsoft
04.2021 - 07.2023

Director of Sales

StorySlab
03.2019 - 03.2021

Founder

Butt Be Dry
09.2018 - Current

Account Executive

Digital Hyve
11.2016 - 01.2019

Bachelor of Science - Accounting

Le Moyne College

Master of Business Administration -

Le Moyne College

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