DANIEL SCHAFFER
Bath,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Manager
Montgomeryville Cycle Center
02.2017 - Current
- Manage a team of technicians, ensuring timely completion of repairs and adherence to quality standards.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Serve as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Collaborate with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Increased customer satisfaction by implementing efficient service processes, very high CSI scores.
- Experience working with major corporations daily ie: Audi Group, Bmw, Lamborghini, Ducati, etc.
Distribution Specialist
Bimbo® Bakeries USA
06.2022 - Current
- Update computer tracking system with latest product movements.
- Manage inventory control with regular audits, reducing discrepancies and ensuring accurate stock levels.
- Train new team members on distribution procedures, improving overall productivity and efficiency within the department.
- Utilize forklift or pallet truck to load, unload, transport and store goods.
- Gain strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Gain extensive knowledge in data entry, analysis and reporting.
- Develop and maintain courteous and effective working relationships.
Independent Business Owner
Bimbo® Bakeries USA
03.2007 - 01.2017
- Streamlined operations through effective management of resources, resulting in reduced overhead costs and increased profit margins.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Northampton Area High School
Northampton, PA06.2004
Special Education
Albright College
Reading, PA2008
Skills
- CSI relations
- Strategic Planning
- Critical Thinking
- Time Management
- Service and Parts Teams Management
- Positive Attitude
- Hiring and Training
- Scheduling and Coordinating
- Decision-Making
- Documentation And Reporting
- Expert in Lightspeed EVO
- Customer Service Management
Timeline
Distribution Specialist
Bimbo® Bakeries USA
06.2022 - Current
Service Manager
Montgomeryville Cycle Center
02.2017 - Current
Independent Business Owner
Bimbo® Bakeries USA
03.2007 - 01.2017
High School Diploma -
Northampton Area High School
Special Education
Albright College
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