Dan Schepers

• Client Relationship Management:

-Managed communication with bank clients regarding REO (Real Estate Owned) properties; ensuring timely updates and clear information exchange

• REO Property Management:

-Conducted weekly monitoring of bank-owned properties, including status updates, occupancy checks, and potential maintenance needs

-Assisted with preparation of Broker Price Opinions (BPOs) and Comparative Market Analyses (CMAs) for REO properties

-Coordinated with vendors to ensure progress of maintenance repairs remained on-time

• Created test scripts for unit testing, integrated testing and user acceptance testing.
• Reviewed customer requirements documents for accuracy before beginning work on a project.
• Provided technical support to customers regarding their issues with the system.
• Analyzed business process flows and identified areas where automation could be implemented using Workday tools.
• Documented system configuration changes made during implementation projects.
• Configured system settings, user roles and security access within Workday HCM according to client specifications.
• Provided post-implementation support by responding promptly to customer inquiries or requests for assistance.
• Created Custom Reports

• Advised on rental policies and procedures to ensure compliance with applicable laws.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Updated resident data into property management software system daily.
• Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
• Responded to tenant requests for maintenance services in a timely manner.
• Maintained accurate records of prospective renters, applications and leases.
• Prepared lease agreements, collected security deposits and rent payments from tenants.