Overview
Work History
Timeline
Generic

Dan Scocozza

Longs,SC

Overview

41
41
years of professional experience

Work History

Sales Associate

Food Lion
02.2021 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote
  • Built relationships with customers to encourage repeat business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their .
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key .
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Walmart
09.2016 - 11.2019
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Drywall Supervisor

Dicks Drywall
09.2008 - 09.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance to financial guidelines.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Drywall Contractor

Dan’s Drywall Inc
09.2000 - 09.2008
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Manager

Knight Energy
09.1990 - 08.1993
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Restaurant Owner/Operator

PizzaPizzazz
04.1983 - 09.1988
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
  • Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
  • Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
  • Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
  • Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Maintained positive relationships with local community and government officials.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Timeline

Sales Associate

Food Lion
02.2021 - 02.2024

Sales Associate

Walmart
09.2016 - 11.2019

Drywall Supervisor

Dicks Drywall
09.2008 - 09.2014

Drywall Contractor

Dan’s Drywall Inc
09.2000 - 09.2008

Manager

Knight Energy
09.1990 - 08.1993

Restaurant Owner/Operator

PizzaPizzazz
04.1983 - 09.1988

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Dan Scocozza