Dan Stierwalt
Summary
Accomplished Retail Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement
04.2004 - 10.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Department Manager
Lowe's Home Improvement Warehouse
09.2001 - 04.2004
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
FT Customer Service Associate
Lowe's Home Improvement Warehouse
02.2001 - 09.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
PT Customer Service Associate
Lowe's Home Improvement Warehouse
03.2000 - 08.2000
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
PT Stocker/Bagger
Dewey Foods Grocery Store
05.1995 - 08.1999
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
College - Construction Engineering
Pittsburg State University
01.2001
College - General Studies
Rogers State University
01.1999
High school diploma - General Studies
Bartlesville High School
05.1998
Skills
- Store Management Experience (10 years)
- Retail Management (10 years)
- Merchandising (10 years)
- Forklift (10 years)
- Operations management (10 years)
- Sales management (10 years)
- Conflict management (10 years)
- Human resources (10 years)
- Inventory management (10 years)
- Stocking (10 years)
- Planograms (10 years)
- Inventory control (10 years)
- Order management system (10 years)
- Management
Timeline
Assistant Store Manager
Lowe's Home Improvement
04.2004 - 10.2023
Department Manager
Lowe's Home Improvement Warehouse
09.2001 - 04.2004
FT Customer Service Associate
Lowe's Home Improvement Warehouse
02.2001 - 09.2001
PT Customer Service Associate
Lowe's Home Improvement Warehouse
03.2000 - 08.2000
PT Stocker/Bagger
Dewey Foods Grocery Store
05.1995 - 08.1999
College - Construction Engineering
Pittsburg State University
College - General Studies
Rogers State University
High school diploma - General Studies
Bartlesville High School