Summary

Overview

Work History

Education

Skills

Certification

Timeline

Dan Thompson

Sykesville,MD

Summary

Dynamic Information Technology & Facilities Manager at Mettler Toledo, adept at optimizing operational efficiency and reducing costs through strategic planning and vendor management. Proven leadership in implementing IT governance and disaster recovery plans, enhancing system security, and fostering team development. Committed to continuous improvement and delivering exceptional user support.

Experienced with overseeing complex IT projects and implementing innovative technology solutions. Utilizes strategic planning to enhance system performance and security. Knowledge of team leadership and effective resource management.

Insightful Information Technology Manager with 35 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 35 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering 35 years of progressive experience. Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering 35 years of progressive experience. Dedicated Maintenance Supervisor offering 35 years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency. Critical-thinking Facility Manager with years of proven successful cost-reduction techniques, efficient scheduling and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives. Highly organized and detail-oriented Facility Manager bringing years of experience in providing leadership to teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Qualified manager brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

years of professional experience

Certification

Work History

Information Technology & Facilities Manager

Mettler Toledo, AutoChem

01.2018 - Current

Managed maintenance schedules to ensure optimal facility operations and compliance with safety standards.
Coordinated vendor contracts, negotiating terms to enhance service delivery and cost efficiency.
Implemented preventive maintenance programs, reducing equipment downtime and extending asset life cycle.
Led cross-functional teams in facility improvement projects, fostering collaboration and achieving project milestones.
Led cross-functional teams to implement IT strategies aligning with business objectives.
Streamlined system processes, enhancing operational efficiency and reducing downtime.
Mentored and developed IT staff, fostering a culture of continuous improvement and knowledge sharing.
Evaluated emerging technologies, making strategic recommendations for system upgrades and enhancements.
Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
Established IT governance frameworks ensuring compliance with industry standards and best practices.
Coordinated disaster recovery planning, ensuring business continuity in critical situations.
Conducted regular performance assessments of IT systems, driving initiatives for enhanced security measures.
Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
Researched and recommended innovative and automated approaches to routine tasks.
Managed large-scale IT projects, ensuring on-time completion within budget constraints.
Trained staff on new software applications and hardware installations, boosting productivity across departments.
Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
Championed change management initiatives related to technology implementation, garnering user acceptance and promoting adoption throughout the organization.
Optimized IT operations by eliminating redundancies and automating routine tasks.
Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
Reduced downtime by proactively addressing potential issues through regular system maintenance.
Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Developed standards, set specifications and complied with federal, state, and local legislation.
Established cost-saving measures and alleviated compliance risk through software license audits.
Negotiated software support contracts to drive $[Amount] in cost savings.
Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
Established robust network architecture, resulting in improved connectivity and performance across all locations.
Ensured seamless integration of new acquisitions into existing IT infrastructure, facilitating a smooth transition period for all parties involved.
Authored service level agreements for help desk operations.
Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Actively led training, mentoring and continuous development for [Number]-person department.
Developed and maintained $[Amount] IT department operational budget.
Facilitated management decision support reporting using [Software].
Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
Managed $[Amount] annual budget and developed IP application and support systems, integration procedures and projects.
Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Negotiated software support contracts, delivering $[Amount] in savings.
Created storage allocation for new build and existing Windows servers and clusters.
Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Customized and repaired technology based on staff requests.
Built, repaired and installed computer-related hardware based on deployment procedures.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Created and terminated user's accounts from start to finish in business applications.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Guided organizational technology strategy and roadmaps.
Demonstrated familiarity with latest hardware, software and networking technology.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Implemented and maintained technology and software budget.
Coordinated secure system access of users to various department systems and platforms.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Oversaw development and implementation of improvements to support network operations.
Liaised with other departments to minimize network interruptions and possible downtimes.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Wrote strategic business plans outlining need for departmental information technology resources.
Managed life cycle replacement of hardware and software.

Senior Systems Administrator

Mettler Toledo AutoChem

02.2009 - 01.2018

Managed system upgrades, ensuring minimal downtime and optimal performance across all platforms.
Developed and implemented backup and recovery strategies to safeguard critical data integrity.
Led cross-functional teams in troubleshooting complex infrastructure issues, enhancing operational efficiency.
Optimized server performance through regular monitoring and proactive maintenance initiatives.
Evaluated and integrated new technologies, driving innovation within the IT infrastructure landscape.
Collaborated with stakeholders to align IT strategies with business objectives, ensuring cohesive project execution.
Established standard operating procedures for consistent system maintenance across all environments.
Maintained high availability of critical business applications by implementing robust failover solutions.
Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
Improved overall system performance by optimizing hardware and software configurations.
Championed knowledge-sharing initiatives among team members through documentation and training sessions, promoting a culture of continuous learning.
Reduced security incidents with proactive monitoring and timely patching of systems.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Tested software remotely and onsite for server sets to maintain operational readiness.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Performed software installations and upgrades to UNIX or Windows operating systems.
Contributed to development, administration and testing of disaster recovery plans.
Conducted routine and emergency maintenance of assigned data center equipment.
Detailed upcoming software upgrades and system sprints to team members.
Mentored employees and offered constructive feedback for performance improvement.
Orchestrated integration and communication of software upgrades.
Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
Monitored networks and network devices to resolve technical problems quickly.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Diagnosed and executed resolution for network and server issues.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Developed and documented network policies, procedures and standards.
Researched and recommended new technologies and strategies for improving system performance.

Information Technology Support Specialist

Mettler Toledo AutoChem

08.2004 - 01.2009

Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
Configured and maintained network systems, enhancing overall system performance and reliability.
Trained staff on new technologies and tools, improving their efficiency and confidence in using IT resources.
Conducted regular system audits to identify vulnerabilities, implementing solutions to strengthen security protocols.
Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Ensured data security by monitoring systems for potential threats and implementing appropriate countermeasures.
Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization''s operations or strategy.
Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
Boosted productivity through training end-users on the proper use of various applications and tools.
Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Monitored system performance to identify potential issues.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in person.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Configured and tested new software and hardware.
Tested new software and hardware prior to deployment.
Patched software and installed new versions to eliminate security problems and protect data.
Developed and implemented preventive maintenance procedures.
Maintained servers and systems to keep networks fully operational during peak periods.

Network Administrator

Wachovia Financial Services

02.2001 - 07.2004

Configured and maintained network infrastructure to ensure optimal performance and reliability.
Monitored network traffic and security, implementing enhancements to safeguard data integrity.
Developed and executed backup and recovery procedures for critical systems to minimize downtime.
Collaborated with cross-functional teams to troubleshoot complex network issues, improving resolution times.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Identified and immediately resolved issues with network devices.
Assisted IT staff on troubleshooting issues and closing calls.
Improved network efficiency by implementing and managing system updates and patches.
Monitored system performance and responded to alerts.
Maintained network hardware and software and monitored network to support network availability to end users.
Reduced downtime with proactive identification and resolution of IT issues.
Verified continuity of computer and telephone system services for users..
Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
Authored documentation for system configuration and troubleshooting.
Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
Contributed to strategic planning, advising senior management on technology trends and network infrastructure needs.
Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
Designed and evaluated WAN and LAN connectivity technologies.
Performed network security design and integration duties.
Monitored networks and network devices to resolve technical problems quickly.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Diagnosed and executed resolution for network and server issues.

Network Design Engineer

CAIS Internet

08.1999 - 01.2001

Designed and implemented network architectures to enhance performance and scalability.
Collaborated with cross-functional teams to ensure alignment on technical specifications and requirements.
Developed detailed documentation for network design processes and configurations.
Spearheaded troubleshooting efforts to resolve complex network issues swiftly and effectively.
Enhanced network performance by designing and implementing efficient network infrastructure upgrades.
Designed and deployed scalable wireless networks, accommodating rapid growth in user demand while maintaining strong security standards.
Provided guidance on network architecture decisions, considering factors such as scalability, cost, security, and ease of management.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Troubleshot complex multi-vendor network service provider issues.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Installed, supported and maintained company hardware and software infrastructure according to best practices.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Maintained company servers, computers, printers, cables and other equipment.
Acquired and maintained advanced knowledge of networking protocols.
Planned implementation of network enhancements and upgrades.
Analyzed, identified and resolved complex network hardware and [Type] problems.
Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.

Systems Administrator

Wells Fargo & Company

11.1995 - 08.1999

Managed system configurations and hardware installations to optimize performance.
Troubleshot complex technical issues, ensuring minimal downtime for critical systems.
Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Enhanced system security with regular patch updates and vulnerability assessments.
Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
Configured and tested Windows Server operating systems with roles features.
Reduced help desk tickets, proactively addressing recurring issues and implementing long-term solutions.
Enhanced user satisfaction by providing prompt and effective technical support and troubleshooting.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Performed software installations and upgrades to UNIX or Windows operating systems.
Installed and configured network printers and other peripheral devices.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.

Facilities Assistant

Ryland Homes

07.1993 - 10.1995

Supported team in organizing events and meetings, ensuring logistical needs were met efficiently.
Coordinated maintenance schedules to ensure facility operations remained uninterrupted.
Developed standard operating procedures for routine tasks, increasing overall efficiency and compliance.
Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
Communicated with general managers and facility teams regarding upcoming repairs and projects.
Updated tracking system monitoring facilities-related materials, supplies and equipment.
Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
Reviewed and oversaw construction and renovation projects.
Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
Installed, configured, and maintained operating systems and applications across networked devices.
Provided technical support via phone, email, and in-person for diverse IT challenges.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
Generated reports to track performance and analyze trends.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Created user accounts and assigned permissions.
Tested new software and hardware prior to deployment.
Configured and tested new software and hardware.
Patched software and installed new versions to eliminate security problems and protect data.

Hardware Sales Associate

DeGrange Lumber and Hardware

07.1987 - 06.1993

Assisted customers in identifying hardware solutions tailored to project needs.
Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
Managed inventory levels, ensuring stock availability and timely replenishment.
Resolved customer inquiries and issues promptly, maintaining high service standards.
Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
Provided excellent customer service by addressing concerns promptly and professionally.
Listened to customer needs and desires to identify and recommend optimal products.

Electronics Technician

University of Maryland, Baltimore

06.1987 - 06.1993

Diagnosed and repaired electronic systems, ensuring optimal functionality and reliability.
Conducted routine inspections and preventive maintenance on various electronic equipment.
Led projects focused on upgrading outdated systems to enhance operational efficiency.
Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Troubleshot and resolved equipment failures to reduce operational disruption.
Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.

Education

Bachelor of Science - History

University of Maryland, Baltimore County

Baltimore, MD

06-1993

Skills

System inspections
Building maintenance
Budgeting and financial management
Leadership and supervision
Planning and scheduling
Service contracts management
Cost-reduction methods
Performance evaluations
Strategic planning
Database maintenance
Budget administration
Operational efficiency and safety
Equipment installations and maintenance
Facility management principles
Supplier contracts management
Facility updating
Interpersonal communication
Disaster preparedness
Access control
Conflict resolution
Teamwork
Customer service
Problem-solving abilities
Reliability
Excellent communication
Multitasking
Effective communication
Adaptability and flexibility
Relationship building
Health and safety
Team coordination
Property management
Safety protocols
Equipment operation

Preventive Maintenance
Technical understanding
Security management
IT compliance
IT asset management
IT budgeting
Disaster recovery
Application support
Infrastructure planning
IT governance
Scope definition
Network administration
Project coordination
IT procurement
Security improvements
Change management
Risk mitigation planning
Documentation and reporting
Documentation management
Information confidentiality
Quality assurance
Technical troubleshooting
Team development
User support
Equipment procurement
Budget control
Attention to detail
Business process improvement
Project leadership
Professionalism
Continuous improvement
Written communication
Project management

Certification

CCNA

MCP

CompTIA+

Facilities Management

Timeline

Information Technology & Facilities Manager

Mettler Toledo, AutoChem

01.2018 - Current

Senior Systems Administrator

Mettler Toledo AutoChem

02.2009 - 01.2018

Information Technology Support Specialist

Mettler Toledo AutoChem

08.2004 - 01.2009

Network Administrator

Wachovia Financial Services

02.2001 - 07.2004

Network Design Engineer

CAIS Internet

08.1999 - 01.2001

Systems Administrator

Wells Fargo & Company

11.1995 - 08.1999

Facilities Assistant

Ryland Homes

07.1993 - 10.1995

Hardware Sales Associate

DeGrange Lumber and Hardware

07.1987 - 06.1993

Electronics Technician

University of Maryland, Baltimore

06.1987 - 06.1993

Bachelor of Science - History

University of Maryland, Baltimore County

Dan Thompson

Summary

Overview

Work History

Information Technology & Facilities Manager

Senior Systems Administrator

Information Technology Support Specialist

Network Administrator

Network Design Engineer

Systems Administrator

Facilities Assistant

Hardware Sales Associate

Electronics Technician

Education

Bachelor of Science - History

Skills

Certification

Timeline

Information Technology & Facilities Manager

Senior Systems Administrator

Information Technology Support Specialist

Network Administrator

Network Design Engineer

Systems Administrator

Facilities Assistant

Hardware Sales Associate

Electronics Technician

Bachelor of Science - History

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