Dan Vogts

Partnered with a Team of Experts in a fast-paced work environment to create a cohesive plan and provide world-class service to a Colorado based market. Responsible for honing and perfecting customer service skills while mentoring peers to do the same. Utilize ever-changing billing and computer systems to efficiently communicate and provide account support to customers. This would involve sales, retention, and high-level accounting skills to grow and thrive our market base.
Award Winning for personal results on-site and in the nation. Recognized by high level Management.

Utilize soft communication skills to guide customers through mobile device based technical issues. Utilize different computer-based technologies to research and identify issues. Use efficient trouble-shooting procedures to solve. Communicate network based issues to Systems Engineers. Often celebrated for resolution based results.

• Utilized critical thinking to analyze statistics and motivate a frontline team for success
• Specialized Tech Support for Number Portability
• Running On Job Training Environments
• Present Business Sensitive Training Materials

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Stayed current on company offerings and industry trends.
• Attended monthly sales meetings and quarterly sales trainings.
• Regularly Awarded for high-level performance