Dan Wheeler
3325 Granada Ave, El Monte,USA
Summary
An IT leader with over 19 years' experience leading teams and projects in the implementation, improvement, and maintenance of restaurant operations hardware and software. Skilled in leveraging communication, negotiation, and interpersonal abilities to train and manage IT professionals, and systems within the hospitality industry. Adept in IT project management across a range of technical initiatives as well as the support of day-to-day operations and oversight of installations. Organized and efficient planner with exceptional problem-solving and negotiation skills. Hospitality, Transportation, Housing, Hotel and Coliseum, and Core services experience including budget management.
Overview
21
21
years of professional experience
Work History
Systems Operations Administrator
USC Auxiliaries Services
01.2014 - Current
- Team lead; Serve as a security specialist supporting over 60+ servers in an enterprise environment facilitating Auxiliaries service groups. Team lead in Install Data Center new servers and maintain hardware, applications and all duties including project Management, of systems and network managing. Lead in Managing service desk, and staff of five, Service for up to 1800 users. Manage group policy objects (GPO) Provide tier three support and ACLS that improve security, My team and I create regular documentation of SLA that provides better workflows, and resolves future incidents, and enhance support operations performance. In charge of large purchases of equipment, and third party contracts. My team, and I have an efficient service office that works with 90% service excellence. Manage disaster recovery guidelines and develop TSBs for a broad user community.
- ...continued...
- Supported Auxiliary Services team by handling all administrative tasks.
Systems Administrator
USC
07.2007 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
MIS Manager, of Hospitality
University Of Southern California (USC)
07.2007 - 01.2014
- Supervision of large-scale business systems, hardware and software applications. Coordinate hospitality projects, including scoping, milestones and maintaining relationships with vendors and stakeholders. Performed needs analysis through review and assessment of architecture design, implementation, testing, and deployment requirements. Manager's Information Services team leads to assist key clients in setting standards, defining specifications and creating service and operational level agreements (SLA) and (OLA). Identifies and resolves problems related to major projects.
- Selected Achievements:
- Installed Removed on Micros 9600 POS and service hardware and installed Agilysys enterprise systems, network, and security topology including the design and implementation of system framework backbone for USC Hotel & McKay’s restaurant locations to facilitate kitchen and front-of-house (FOH) operations.
- Optimized vendor relationships and managed budgets to facilitate quick execution of POS system refresh during school break.
- Completed second phase of a federal mandate to move UHF/VHF band frequency, managing vendor contracts, according to federal guidelines.
- Consistently meet deadlines under-budget. Overall operations performance.
Systems Engineer
TEKsystems Inc
11.2006 - 06.2007
- Commissioned by various clients. Main client warehouse. Proactive Woodland Hills worked as Systems engineer, worked on Windows, printers, and thin clients. Assembly line trackers, and receiving taggers. Print label machines and various other equipment. Trained internal and external users. Coordinated software upgrades. Created patches and developed solutions to resolve software issues and fix bugs. Performed backup, admin, and security services for large enterprises.
- Selected Achievements:
- Oversaw IT maintenance of laptops, tablets, and PDAs for 60 users.
- Consistently achieved customer service performance ratings above 90%.
Junior Network Administrator
Loews Santa Monica Hotel
11.2004 - 05.2006
- Supervised large scale output of enterprise system hardware and applications including AS400 server maintenance for 70 users. Set up wireless point-to-point networks and assisted with the fiber network integration. Suggested operational improvements that resulted in significant savings and improved profit margins.
- Selected Achievements:
- Supported American Film & Music Awards.
- Facilitating the networking of 300 locations.
- Setup and installed 3Com switches and administration for Hotel guest users for a hotel that had over 300 rooms.
- Installed and maintained MICROS 3600 platform to drive hotel operations systems.
Education
Bachelor of Science - Information Technology & Security
Mount Sierra College
Monrovia, CA01.2018
Diploma - A+ certification Computing and Networking
Kaplan College
01.2004
Skills
- IT help desk support
- Supplier relationship development
- Financial planning and analysis
- Project execution management
- Multi-site IT coordination
- Extensive background in business application support spanning 15 years
- Experience with POS software
- Purchasing
- CommVault disaster recovery solutions proficiency
- Skilled in overseeing technical support operations for 15 years
- Information technology security
- VMware virtualization expertise
- Experience with Windows O/S
- Proficient in Veronis
- Active Directory management
Accomplishments
- Purchasing and third party contracting of new services.
- Decommissioned and replaced all Radisson Hotel and transformed into USC Hotels, As Project Manager of a team of six, identify, manage and implement the new system's hardware and applications to set up a new USC hotel. Home front and home back operations combined team sourcing of third party, such as Opera, Micros, and phone support with Agilysys, POS central computer, and other vendors to support operational systems.
- Performed central office to Veronis hardware file and secure service that runs with VM-Ware, and central Comm Vault backup, and recovery. This provided new security with HIPPA, PCI & DSS requirements.
- Managed new POS Hospitality Agilysys & Micros POS systems to be PCI compliant, and help train a staff of three hundred in PCI methodology
- Conceived and implemented a new strategy in a WSUS environment in maintaining server hardware, applications, and updates.
Timeline
Systems Operations Administrator
USC Auxiliaries Services
01.2014 - Current
Systems Administrator
USC
07.2007 - Current
MIS Manager, of Hospitality
University Of Southern California (USC)
07.2007 - 01.2014
Systems Engineer
TEKsystems Inc
11.2006 - 06.2007
Junior Network Administrator
Loews Santa Monica Hotel
11.2004 - 05.2006
Diploma - A+ certification Computing and Networking
Kaplan College
Bachelor of Science - Information Technology & Security
Mount Sierra College
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