Dan Zheng
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Sales Associate
sang sang jewerly
New York , NY
2023.01 - 2024.02
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
Cake Business
a_z bakery
Carora Venezuela
2021.01 - 2022.09
- Troubleshot any issues that arose during the cake decorating process.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Frosted finished cakes evenly and smoothly using various techniques.
- Stacked layers of cakes onto tiered stands without damaging them.
- Assisted customers in selecting appropriate cake designs for their events.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Measured and weighed ingredients to prepare dough for recipes.
- Adapted measurements to meet quantity of bakery items being prepared.
- Combined ingredients by hand and with electric mixing equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Assisted customers with planning cake vision, including color, theme and size.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Handled cash, credit card and check transactions.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Formulated designs based on customer specifications.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
- Measured ingredients accurately according to recipes used in the bakery.
- Prepared buttercream icing for use in cake decoration projects.
- Ensured all tools were sanitized prior to beginning each project.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized store by returning merchandise to proper areas and restocked displays.
Manager of Grocery Business
comercial Angela,c.a
Carora-Venezuela
2003.01 - 2022.09
- Key Responsibilities:Purchasing and Sales: Managed the procurement of grocery products, ensuring a consistent supply of high-quality items while negotiating favorable terms with suppliers. Developed and implemented sales strategies to increase revenue and meet sales targets.Customer Service: Delivered exceptional customer service by resolving complaints, answering inquiries, and ensuring a positive shopping experience. Trained staff to uphold high standards of customer service.Inventory Management: Supervised inventory control, including receiving, storing, and organizing products in the warehouse. Conducted regular stock checks to prevent shortages and overstocking.Collaboration with Accounting: Worked closely with the company's accountant to monitor financial performance, manage budgets, and ensure accurate financial reporting.Team Leadership: Led a team of five employees, providing training, guidance, and performance evaluations. Fostered a collaborative and productive work environment.Key Achievements:Successfully increased annual sales by 15% through the implementation of new marketing and sales strategies.Improved inventory turnover by 20% by optimizing stock management processes.Enhanced customer satisfaction rates, resulting in a 10% increase in repeat business.
Kitchen and Pastry Assistant
restaurant hung food
Barquisimeto - Venezuela
2018.02 - 2019.10
- Performed daily maintenance tasks on bakery equipment such as cleaning, checking oil levels.
- Maintained a clean and sanitary kitchen environment.
- Provided excellent customer service when taking orders or answering questions about products.
- Checked temperatures of ovens regularly to ensure proper baking temperatures were being achieved.
- Bagged baked goods for customers upon request.
- Followed food safety regulations while preparing pastries.
- Troubleshot any issues with equipment or ingredients during baking process.
- Kept track of inventory levels and restocked supplies when necessary.
- Measured ingredients for recipes.
- Ensured compliance with health department standards for sanitation and food safety.
- Cleaned work surfaces, utensils, equipment and appliances used in pastry production.
- Decorated cakes according to customer requests.
- Adhered to company policies regarding safe handling of food products.
- Prepared dough for cakes, pies and other pastries.
- Assisted in developing pricing strategies for bakery items.
- Monitored expiration dates on products to ensure freshness.
- Operated commercial-grade ovens to bake items such as breads, cookies, cakes and pies.
- Organized storage areas to ensure that all ingredients were properly labeled and stored at the correct temperature.
- Assisted with plating and serving desserts.
- Supported professionals by producing pastry dough and fillings.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Followed recipes to create cake, cookies and products.
- Answered customer product-related questions by providing ingredients and preparation information.
- Managed inventory of baking supplies and ingredients, reducing waste.
- Finished baked goods with glazes, icings and other toppings.
- Blended ingredients and mixed dough, following recipes.
Kitchen Assistant Intern
restaurante Canton
Carora - Venezuela
2012.01 - 2014.12
- Helped chefs prepare meals according to recipes or customer specifications.
- Followed health codes for safe food handling practices.
- Assisted in the preparation of food items such as salads, sauces, and desserts.
- Labeled containers properly to avoid cross contamination between ingredients.
- Swept and mopped floors throughout shift to maintain cleanliness.
- Kept workstations clean throughout shifts.
- Restocked refrigerators with beverages and other perishables.
- Carried out all tasks assigned by head chef or sous chef promptly.
- Prepared hot and cold foods for service at appropriate temperatures.
- Cleaned kitchen equipment and utensils, including pots, pans, dishware, and glassware.
- Maintained records of inventory levels and restock needs.
- Inspected kitchen equipment regularly for any damages or repairs needed.
- Organized storage areas to ensure efficient use of space.
- Ensured that all dishes were prepared quickly while maintaining quality standards.
- Stocked pantry shelves with necessary ingredients and supplies.
Education
High School Diploma -
Instituto Maria Inmaculada
Carora Venezuela 1999-07
Skills
- Inventory Control
- Business Development
- Upselling
- Promotional support
- Contract Preparation
- Customer Needs Assessment
- Sales Development
- Teamwork and Collaboration
- Order Processing
- Client Service
- Customer Service
Languages
Spanish
Native/ Bilingual
Chinese (Cantonese)
Professional
English
Limited
Timeline
Sales Associate
sang sang jewerly
2023.01 - 2024.02
Cake Business
a_z bakery
2021.01 - 2022.09
Kitchen and Pastry Assistant
restaurant hung food
2018.02 - 2019.10
Kitchen Assistant Intern
restaurante Canton
2012.01 - 2014.12
Manager of Grocery Business
comercial Angela,c.a
2003.01 - 2022.09
High School Diploma -
Instituto Maria Inmaculada
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