- Music
- Gym Workouts
- Crafting and DIY Projects
- Learning new cooking techniques and expanding my culinary skills
- Strategy Games
- Yoga
- Mindfulness Practices
- Enjoy hobbies that combine physical activity with outdoor exploration
Dana Abdelazim
Killeen
Summary
Dynamic and dedicated hospitality professional with extensive experience at Red Lobster, excelling in exceptional customer service and cash handling. Proven ability to thrive in high-pressure environments while maintaining cleanliness and quality control. Skilled in POS systems and training new hires, fostering a collaborative team atmosphere. Fluent in Arabic, enhancing communication with diverse clientele. Trained and certified in culinary arts, restaurant skills, business management, marketing, and sales. Heavily experienced in hospitality, have run multiple services both in training and real world experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
09.2024 - Current
- Prepared high-quality beverages following established recipes and standards.
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Operated point-of-sale system efficiently, ensuring accurate order processing.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Worked in a high speed, multitasking environment.
Server
Red Lobster
11.2023 - 05.2024
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on restaurant protocols and service techniques.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Take-Out Server
Red Lobster
11.2023 - 05.2024
- Provided exceptional customer service by accurately processing take-out orders and ensuring timely delivery.
- Maintained cleanliness and organization of take-out area to enhance operational efficiency and customer satisfaction.
- Collaborated with kitchen staff to confirm order accuracy and expedite preparation times for take-out meals.
- Assisted in training new team members on protocols for managing take-out service effectively.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- While under this position, I would prep the ingredients and portions for the line cooks to use.
- Ran prep efficiently, prepared bread and portions for the orders.
Barista
Mon Amies Caribbean Flava Ice
07.2023 - 11.2023
- Created a welcoming atmosphere by engaging customers and addressing inquiries promptly.
- Managed inventory levels, reporting shortages to ensure continuous supply of ingredients.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Host
Red Lobster
09.2022 - 06.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists effectively, optimizing seating arrangements for efficiency.
- Assisted in training new hosts on procedures and customer service standards.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Monitored table turnover rates, contributing to overall restaurant efficiency.
- Supported management by executing opening and closing duties consistently.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Fry Cook
La Loteria Diner and Parlay
01.2021 - 06.2021
- Prepared and cooked menu items following established recipes and safety standards.
- Operated fryers and grills, ensuring consistent food quality and presentation.
- Maintained cleanliness of kitchen equipment and workstations to meet health regulations.
- Collaborated with team members to manage high-volume service periods effectively.
- Assisted in inventory management, tracking supplies to minimize waste and ensure availability.
- Trained new staff on cooking techniques and safety protocols for operational efficiency.
- Monitored food temperatures to guarantee compliance with health and safety guidelines.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Host
Taqueria Mexico
06.2020 - 06.2021
- Communicated daily specials and menu items to enhance guest experience.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Certificate - Business
Central Texas College
Killeen, TX12-2025
Certificate - Culinary Arts
Central Texas College
Killeen, TX05-2025
Certificate - Restaurant Skills
Central Texas College
Killeen, TX05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Excellent memory
- Beverage preparation
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Professional demeanor
- Quality control
- New hire training
- Food running
- Fluent in Arabic
- Sales expertise
- Cooking
- Workflow management
- Table setting
- Dining room maintenance
- Menu design
- Teamwork and collaboration
- Reliable and dependable
- Cleaning and sanitizing
- Multitasking
- Food serving and preparation
- Order preparation
- Strong attention to detail
- Food presentation
- Adaptable to change
- Proper food handling
Accomplishments
- Completed culinary school.
- Renovated a restaurant, aided in designing the menu and recipes before grand opening.
- Quickly learned multiple different menus ranging from restaurants to beverages.
- Graduated with a 3.8 GPA
- A member of Net Impact.
- Excited to accomplish more in coming years.
Certification
- Restaurant Skills
- Culinary Arts
- Business
Interests
Timeline
Barista
Dutch Bros
09.2024 - Current
Server
Red Lobster
11.2023 - 05.2024
Take-Out Server
Red Lobster
11.2023 - 05.2024
Barista
Mon Amies Caribbean Flava Ice
07.2023 - 11.2023
Host
Red Lobster
09.2022 - 06.2023
Fry Cook
La Loteria Diner and Parlay
01.2021 - 06.2021
Host
Taqueria Mexico
06.2020 - 06.2021
Certificate - Business
Central Texas College
Certificate - Culinary Arts
Central Texas College
Certificate - Restaurant Skills
Central Texas College