Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
SalesAssociate
Dana Adams

Dana Adams

Operations Management
Kansas City,MO

Summary

Results-driven Operations & Leadership professional with Amazon Shipping experienced in driving efficiency, cost savings, and sustainable performance through strategic problem solving and waste management. Skilled in leading cross-functional teams, optimizing processes, and implementing lean practices to achieve measurable operational improvements. Recognized for balancing executive-level strategy with hands-on resolution, fostering a culture of accountability, safety, and continuous improvement. Proven ability to manage complex challenges in high-volume environments while aligning operational initiatives with long-term business objectives.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Operations/Leadership

Amazon
Liberty, Missouri
01.2023 - Current
  • Provide strategic leadership in daily operations, workforce management, and organizational performance to align business goals with Amazon’s long-term growth strategy.
  • Drive cross-departmental collaboration to optimize workflows, improve efficiency, and strengthen accountability across shipping operations.
  • Lead strategic planning and execution of key initiatives, ensuring measurable outcomes in productivity, cost reduction, safety, and service delivery.
  • Partner with senior leadership to identify emerging opportunities, mitigate risks, and maintain compliance with Amazon’s standards, policies, and regulatory requirements.
  • Mentor and develop leadership teams, fostering a culture of innovation, accountability, and continuous improvement.
  • Directed strategic waste management and operational problem-solving initiatives, achieving measurable cost savings and efficiency improvements.
  • Led cross-functional teams in resolving systemic challenges, implementing lean practices, and driving continuous improvement across Amazon operations.
  • Balanced executive-level strategy with hands-on crisis resolution, mentoring leaders and ensuring compliance, sustainability, and long-term performance outcomes.
  • Recruited, trained, mentored, and engaged highly successful operations leadership team.
  • Mentored new managers in the essential skills required for successful operations leadership roles at the distribution center level.
  • Coordinated with regional leadership to address concerns related to regulatory compliance or potential legal issues arising from daily operations.
  • Delivered presentations to executive leadership and stakeholders outlining performance metrics, achievements, and future goals for the operations service department.
  • Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
  • Provided comprehensive briefings for senior leadership on the status of ongoing operations, enabling informed decision-making at higher levels.
  • Partnered closely with senior leadership teams to identify areas of concern within the workplace and address these proactively.
  • Collaborated with suppliers on continuous improvement projects, resulting in enhanced product quality and more efficient supply chain operations.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Implemented performance tracking systems to monitor key metrics, enabling continuous improvement of dispatch operations.
  • Proactively communicated challenges or roadblocks encountered during overnight operations, collaborating with leadership to develop efficient resolutions.
  • Presented regular progress updates to executive leadership, demonstrating successful project management skills and maintaining stakeholder confidence.
  • Organized regular briefings for senior leadership on current threats and ongoing operations, fostering informed decision-making processes.
  • Developed training programs for new hires, significantly improving their understanding of logistics operations.
  • Established strong communication lines with team members to ensure smooth operations and address any concerns proactively.
  • Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
  • Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and inventory management.
  • Spearheaded succession planning efforts for leadership roles, ensuring continuity of business operations during leadership changes.
  • Addressed high-priority incidents with urgency, ensuring minimal disruption to client operations.
  • Liaised effectively between senior leadership stakeholders, ensuring alignment of strategic priorities with day-to-day operations within the Design Department.
  • Oversaw inventory management systems to maintain adequate supplies of necessary equipment for daily operations.
  • Participated in audits by regulatory agencies, demonstrating compliance with all applicable rules and regulations governing laboratory operations.
  • Supported continuous improvement initiatives by providing feedback on areas for process optimization and cost reduction in bag manufacturing operations.
  • Optimized supply chain operations, leading to significant improvements in lead times and delivery performance metrics.
  • Managed inventory levels of tools, materials, and equipment required for daily operations, ensuring minimal delays due to shortages or unavailability.
  • Managed financial operations, effectively reducing expenses while maintaining optimal service levels.
  • Ensured compliance with all applicable regulations, policies, and procedures throughout the organization''s operations.
  • Demonstrated strong leadership skills by effectively managing high-stress situations while maintaining a calm demeanor, fostering trust and respect from both patients and staff alike.
  • Maintained open lines of communication with store leadership, reporting any relevant updates or concerns regarding overnight operations.
  • Led weekly staff meetings to review project milestones, discuss upcoming tasks or challenges faced by the team during daily operations.
  • Mentored junior managers in developing their leadership skills and understanding of night operations management principles.
  • Successfully managed day-to-day operations during times of transition or leadership absences.
  • Analyzed discrepancies within datasets to identify patterns that could suggest fraud or other irregularities in business operations.
  • Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
  • Kept accurate records of all completed tasks, providing valuable data for future improvements in operations.

Process Operations / Training Lead

Amazon
Liberty, Missouri
04.2023 - 04.2024
  • Designed and launched DRIP shift sort procedures, enabling seamless shift transitions and achieving a 5-minute operational start time.
  • Authored SOPs, employee tracking systems, and roster guides, improving accountability and operational efficiency.
  • Implemented process improvements that reduced BPS (Boxes per Sort) by 95 in one quarter and 72 in the following quarter.
  • Increased team efficiency by 78% through targeted coaching, performance monitoring, and workflow optimization.
  • Mentored and trained new associates, boosting onboarding success and long-term employee retention.
  • Supported day-to-day operational oversight, consistently meeting and surpassing quality, service, and performance targets.
  • Spearheaded the original launch of DRIP shift operations across multiple sites, setting standards that remain in practice.
  • Developed a container utilization plan that cut costs and increased throughput by optimizing space and workflow efficiency.
  • Recognized for leadership in employee development, helping associates advance and succeed.

Education

Bachelor’s - Radiology

Avila University
Kansas City, Missouri
07.2002 - 05.2006

High School Diploma - undefined

Heritage High School
01.1994

Skills

  • Operations Leadership
  • Workforce Development
  • Lean Practices
  • Continuous Improvement Practices
  • Strategic Problem Solving
  • Root Cause Analysis
  • Compliance
  • Safety
  • Risk Mitigation
  • Waste Management
  • Sustainability Initiatives
  • Cross-Functional Team Collaboration
  • Process Optimization
  • Efficiency Gains
  • Crisis Management
  • Hands-On Resolution

Accomplishments

  • Spearheaded the original launch of DRIP shift operations across multiple sites, setting standards that remain in practice.
  • Developed a container utilization plan that cut costs and increased throughput by optimizing space and workflow efficiency.
  • Recognized for leadership in employee development, helping associates advance and succeed.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Process Operations / Training Lead

Amazon
04.2023 - 04.2024

Operations/Leadership

Amazon
01.2023 - Current

Bachelor’s - Radiology

Avila University
07.2002 - 05.2006

High School Diploma - undefined

Heritage High School