Summary
Overview
Work History
Education
Skills
Timeline
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Dana Albin

Rock Hill,SC

Summary

-Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Lead Bartender

Whiskey Warehouse
05.2020 - 09.2024
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

Slate- South End
07.2023 - 07.2024
  • Upheld strict regulations for safe alcohol service and food safety.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • High Volume bartending
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Head Bartender

Paper Doll Lounge
01.2019 - 04.2022
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Closed out cash register and prepared cashier report at close of business.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Education

Associate of Business Administration -

Golden West College
Huntington Beach, CA
06-2010

Skills

  • Customer service
  • Suggestive selling
  • Staff management
  • Inventory
  • Superior customer service
  • Upselling strategies
  • Expert mixology
  • Food service
  • Cleanliness standards
  • Employee coaching

Timeline

Bartender

Slate- South End
07.2023 - 07.2024

Lead Bartender

Whiskey Warehouse
05.2020 - 09.2024

Head Bartender

Paper Doll Lounge
01.2019 - 04.2022

Associate of Business Administration -

Golden West College

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Dana Albin