Dana Allabaugh
Shelby Charter Township,USA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Energetic and reputable individual, possessing a strong work ethic. Exceptional customer service and decision-making skills. Well-versed in managing office supplies, paperwork and project needs. Motivated professional with several years of experience offering office support in industry. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Tooltech Machine Inc.
Oxford, US
12.2021 - 05.2025
- Prepare orders for customers and shipments.
- Entered daily time tickets.
- Greeted visitors in a professional manner.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Assist with accounts payable and receivables.
- Make up the weekly schedule for all employees.
- Updated contact lists regularly when changes occur in employee status or contact information.
Commercial Lines Representative
JACOBS INSURANCE AGENCY
Waterford, US
07.2019 - 12.2021
- Responsible for renewing insurance policies.
- Process endorsements of auto and business insurance.
- Process cancellations.
- Process payments via online, over the phone, and in person.
- Issue insurance certificates.
- Answer incoming phone calls, and assist and answer any questions.
Customer Service Administrative Assistant
SMART STEP FLOORING
Troy, US
09.2013 - 01.2019
- Point of contact when manager was not available for questions and concerns.
- In charge of obtaining custom quotes for customers and follow up to complete order.
- Responsible for ordering and maintaining office supplies.
- Main contact for maintaining office equipment and supplies.
- Created excel spreadsheets to track customer data and tracking information.
- Provided customers with product and service information.
- Identified, researched, and resolved customer issues via the phone or email.
- Followed-up on customer inquiries not immediately resolved.
- Processed orders through CRM and Shopify.
- Assisted with Live Chat and answering customer questions and concerns in a timely manner.
- In charge of putting together employee monthly schedule.
Education
HIGH SCHOOL DIPLOMA -
ROCHESTER HIGH SCHOOL
Rochester, MI06.1993
Skills
- Excel
- Word
- Outlook
- Clear written and verbal communication skills
- Troubleshooting
- Positive attitude
- Phone and interpersonal skills
- Multitasking
- Ability to work under pressure
- Service and support
- Clerical
- Time management
- Self-motivated
- Dedicated
- Live chat
- CRM software
- Help desk
- Account management
- Data entry
- Order processing
- Invoice processing
- Payment processing
- Calendar management
- Filing systems
- Office equipment maintenance
- Attendance records preparation
- Appointment scheduling
Timeline
Administrative Assistant
Tooltech Machine Inc.
12.2021 - 05.2025
Commercial Lines Representative
JACOBS INSURANCE AGENCY
07.2019 - 12.2021
Customer Service Administrative Assistant
SMART STEP FLOORING
09.2013 - 01.2019
HIGH SCHOOL DIPLOMA -
ROCHESTER HIGH SCHOOL
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