Dana Allen

Manages expense related A/P functions in the Field Operations & Business Planning section for the Eastern North Carolina region (ENC).

• Processed accounts payable transactions in a timely manner according to established policies and procedures.
• Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
• Researched and resolved invoice discrepancies and issues with vendors and suppliers.
• Worked collaboratively with other internal departments and vendors to resolve billing inquiries.
• Supported senior leadership on special projects, along with month-end and year-end closings, to support accounting system accuracy.
• Assisted in developing new processes that improved efficiency within the department.

Provide customer service and administrative support (Office and Travel) to company-wide staff and external clientele at the company’s Corporate Headquarters.

• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Prepared conference rooms prior to meetings by arranging the furniture layout, setting up audio-visual equipment, and ensuring refreshments and meals were available if required.
• Oversaw incoming and outgoing mail for all departments.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Managed the office budget to handle inventory, postage, vendor services, and reconciled expense reports.
• Coordinated company events with venues and advised staff of pertinent details.
• Coordinated maintenance requests for office equipment and facilities.

• Verified that all vendor invoices have been approved according to policy before processing payments and processed in a timely manner.
• Developed strong working relationships with internal departments in order to ensure timely resolution of inquiries related to accounts payable matters.
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.

Provide customer service and administrative support (Contracts, Travel, and Office) in the Economic and Family Services section for the Department of Health and Human Services (DHHS) Division of Social Services (DSS).

• Provided administrative support for program staff and completed day-to-day duties accurately and efficiently.
• Handled incoming calls and directed callers to appropriate department or employee.
• Monitored office services mailbox for business support needs and requests.
• Managed inventory and supplies to ensure materials were available when needed.
• Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
• Organized group travel arrangements, and created travel itineraries.
• Coordinated activities and logistics for social events.

Provide customer service and administrative support (HR, Benefits/Payroll, Office, and Travel) to company-wide staff and external clientele at the company’s Corporate Headquarters.

• Responded to internal and external HR-related inquiries or requests.
• Handled sensitive and confidential employee information with complete discretion.
• Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
• Conducted employment verification and background checks in accordance with policy and procedures.
• Managed employee onboarding program for new hires ensuring completion of all required documents.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Provided customer service in a high-volume inbound call center environment for the Commercial Operations division.

• Responded to telephone, electronic, and written inquiries from dental professionals, groups, subscribers, and brokers regarding eligibility, benefits, claims, policies, procedures, and enrollment through employer-sponsored plans.
• Maintained updated knowledge of the American Dental Association (ADA) and Current Dental Terminology (CDT) coding and principles through continuing education and advanced training.
• Reviewed insurance claim forms and related documents for completeness.
• Adhered to HIPAA compliance and quality assurance standards while handling customer inquiries and files.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Offered resolutions to de-escalate calls and solve customer issues.