Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Languages
References
Timeline
Generic

Dana Amanzholova

Aurora,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Leading operational partner support specialist

QIWI Kazakhstan LLP
12.2015 - 08.2023
  • Personal information support of partners
  • Planning and drawing up tasks for backend and frontend developers and monitoring tasks
  • Sox control (audit)

Administration manager

Prime Plaza Shopping Mall
04.2011 - 12.2014
  • Managing of Shopping Mall
  • To oversee the daily operations of retail store, provide customer assistance, monitor inventory.

Administrator

«Tiffany Plaza» international clinic of dermatology, diagnostic and plastic surgeon
01.2010 - 03.2011
  • Managing administrative and clinical staff and oversee office flow and patient flow as well as ensuring that day to day operations.

Education

Bachelor - International Relations

Kazakh University of International Relations and World languages
05.2009

Skills

  • Agile
  • Customer service
  • Phone etiquette
  • POS
  • Retail sales
  • Sales
  • Driving
  • Ability to communicate with different kind of people, understand their needs
  • Trying to find individual approach to every person
  • Good listener, whether I'm dealing with a customer and or my colleagues
  • Having a positive attitude and the initiative to work well without all around-the-clock supervision
  • Customer Relationship Management
  • Failure Resolution
  • Support Services
  • Customer Needs Assessment
  • Documentation Development
  • Incoming Call Management
  • Customer Service
  • Online Chat Support
  • Project Coordination
  • Auditing Service Requests
  • Customer Communication and Empathy
  • Microsoft Windows and Office
  • Friendly and Patient
  • Active Listening
  • Collaborative Team Player
  • Teamwork and Collaboration
  • Organizational Skills
  • Attention to Detail

Custom

C2, B1

Affiliations

  • sport (Taekwon-do, ballroom dance)
  • traveling

Languages

Russian
Native/ Bilingual
English
Limited
Ukrainian
Professional
Tatar
Professional
Uzbek
Professional

References

References available upon request.

Timeline

Leading operational partner support specialist

QIWI Kazakhstan LLP
12.2015 - 08.2023

Administration manager

Prime Plaza Shopping Mall
04.2011 - 12.2014

Administrator

«Tiffany Plaza» international clinic of dermatology, diagnostic and plastic surgeon
01.2010 - 03.2011

Bachelor - International Relations

Kazakh University of International Relations and World languages
Dana Amanzholova