Dana Andersen
Chisago City,MN
Summary
Dynamic professional with a proven track record in leadership roles, excelling in driving team success and optimizing operational efficiency. Expertise in strategic planning, conflict resolution, and resource management fosters a results-driven environment that encourages collaboration and adaptability. Renowned for reliability and adeptness in navigating shifting demands while maintaining a steadfast focus on achieving organizational goals. Committed to cultivating high-performing teams that thrive in fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Co Leadership
Cigna
12.2010 - 09.2025
- Co-Lead for ERG- responsible for creating strategies to allow employees to operate a potential of 65 percent engagement.
- Promote personal growth and development.
- Developed and presented to large groups of 100+ partipants enveloping appropriate strategies to challenge ways to be more present in one's self-goals and support community events.
Leader of Infinity Circle
Cigna
04.2019 - 04.2021
- Mentored a group of 12.
- Encourage members to set personal goals with timeframe for completion, all 12 members achieved their goals in the 9-month period.
- Organized networking and support for career growth.
- 4 members of the circle were promoted in the first year.
- Directed team projects, ensuring alignment with organizational goals and timelines.
2025 Community Engagement Committee
Cigna
01.2025 - 09.2025
- Facilitate effective communication between leadership 35 members.
- Oversee employee surveys and offer actionable steps to address and break down barriers to employee grievance.
- Surveryresulting in 75% reported employee imrovment and statisfation in 1 year.
- Help our organization embrace changes in environment through curious and creative solutions.
Preceptor/Subject Matter Expert
Cigna
08.2013 - 12.2020
- Work patiently and effectively with trainees of different experience levels, and cultural differences.
- Provide focused, timely, constructive feedback.
- Incorporate learning concepts into action steps.
- Make learning environment fun, comfortable and interactive.
- Adapt to all learning styles especially in groups.
- Led classes with 5-10 students.
Facilitate Children and Family Awareness Series
Cigna
05.2006 - 10.2022
- Present presenters, Organize presentations, moderate seminars.
- Created 3 presentations, presented to audience.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Inpatient Care Manager (UM)
Cigna
04.2013 - 10.2016
- Handled patient intakes for authorization and concurrent reviews for all Levels of care. Typical case load of 25 per day.
- Work in a team environment which includes contributing to team meetings, participating in clinical rounds with Cigna Medical Directors for input on utilization management, and following all accreditation procedures.
- Work in a team environment which includes contributing to team meetings, participating in clinical rounds with Cigna Medical Directors for input on utilization management, and attending all required trainings impacting utilization review and accreditation procedures.
- scheduled and conducted on average 15+ concurrent reviews per day including discharge with follow up to patient with aftercare plan.
Outpatient Specialty Care Team (Care Coordinator)
Cigna
05.2018 - 09.2020
- Completed authorization requests from providers, customer, or provider portal and distribute requests to appropriate clinician.
- Answer inquiries, gather information, resolve routine matters, and respond to minor complaints or problems.
- Worked closely with internal and external stakeholders, including member services, clinician, case manager and external vendors.
- Maintain documentation for regulatory review, educate members / providers regarding our plan benefits, and make referrals to other departments.
- Advocacy: One on one mentoring of 6 co workers
- Community volunteering.
- Advocate to use your 8 and track hours volunteered to match contributions
Behavioral Specialty Care Manager
Cigna
12.2019 - 09.2025
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Evenroth all roles were performed a same company
Education
MBA - Management Science
University of Hartford
Hartford, CT05.2023
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN09.2015
Skills
- Received 50 recognitions
- Strong communication abilities
- Crisis management
- Active listening skills
- Active member of the American Psychiatric Association
- National Board Certified Counselor
- Certified nursing aide
- Active member of the American Association of Counseling
- Licensed clinical counselor
- Certified preceptor for CIEE-BMI
- Six Sigma certification (Yellow Belt)
- Board certified supervisor
Accomplishments
- Supervised team of 6 staff members.
- Achieved employee satisfaction through effectively helping with providing easy access to resources.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved metric data which led to proven accuracy in data reporting.
- Collaborated with team of 16 in the development of the complex case appropriation dedication to high cost claimant resolution.
Certification
License Therapist- 12 years
- Licensed behavioral specialty case manager- 6 years
Languages
English
Spanish
Limited Working
Timeline
2025 Community Engagement Committee
Cigna
01.2025 - 09.2025
Behavioral Specialty Care Manager
Cigna
12.2019 - 09.2025
Leader of Infinity Circle
Cigna
04.2019 - 04.2021
Outpatient Specialty Care Team (Care Coordinator)
Cigna
05.2018 - 09.2020
Preceptor/Subject Matter Expert
Cigna
08.2013 - 12.2020
Inpatient Care Manager (UM)
Cigna
04.2013 - 10.2016
Team Co Leadership
Cigna
12.2010 - 09.2025
Facilitate Children and Family Awareness Series
Cigna
05.2006 - 10.2022
MBA - Management Science
University of Hartford
Master of Science - Mental Health Counseling
Capella University
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