Driven Business Analyst with a proven track record at Genpact and Advantage Solutions in enhancing operational efficiency through expert data analysis and project management. Excelled in requirements gathering and quality assurance, significantly improving client satisfaction. Skilled in Microsoft Office Suite and accounting principles, adept at translating customer needs into actionable insights.
Created contracts and promotional allowances in clients' portals, researched and cleared deductions, entered pricing on new and existing products, and set up new products in database.
Reviewed Customer Service Representatives' order entries for accuracy, entered clients' promotional allowances, ensured allowances were applied to the correct orders, assisted clients and customers with scheduling deliveries, set up new products in database, input pricing for new and existing items, researched and cleared deductions, disputed deductions as directed, maintained communication with salesperson, clients, and customers, created sales analysis reports as requested by salespersons.
Data Analysis
Requirements Gathering
Microsoft Office Suite
Project Management
Quality Assurance
Customer Needs Assessment
Documentation Management
Data Compiling
Accounting Principles