Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Dana Andrea
Customer Service
Ronkonkoma,NY
Summary
Overview
16
years of professional experience
Work History
Karisma East Salon
Manager
08.2023 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Holbrook Diner
Server
11.2019 - 04.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
I Hope Restaurant
Server
10.2018 - 06.2019
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pampered Host
Catering Staff Member
09.2008 - 07.2017
Job overview
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Boces Oakdale
State License from Cosmetology
06.2024
University Overview
Sachem NorthLake Grove, NY
High School Diploma
06.2006
University Overview
Skills
- Verbal and written communication
- Sales management
- Marketing
- Cross-functional team management
- Employee Training
- Schedule oversight
- Time management abilities
- Cost Reduction
- Financial records oversight
- Multitasking
- Project Management
- Problem-solving aptitude
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Karisma East Salon
08.2023 - Current
Server
Holbrook Diner
11.2019 - 04.2020
Server
I Hope Restaurant
10.2018 - 06.2019
Catering Staff Member
Pampered Host
09.2008 - 07.2017
Boces
State License from Cosmetology
Sachem North
High School Diploma
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