Dana Anthony
Rochester,NY
Summary
Greeting clients collect personal information medical histories and insurance details relevant to admission for services, answer phones and completes associated clerical tasks, enter clients into system to enroll them in the pool trust and submit to Medicaid creates and maintains clients charts attention to detail and organizational abilities posses interpersonal skills and exemplify excellence in customer service
Overview
34
34
years of professional experience
Work History
Intake Coordinator/Administrative Assistant
Center for Disability Rights
Rochester, NY
11.2019 - Current
Conduent
Rochester, NY
04.2018 - 05.2019
Self
09.2013 - 09.2017
American Red Cross
Rochester, NY
07.2007 - 11.2012
- Staffed 1-800-GIVE-LIFE hotline, managing customer inquiries and issues-
- Scheduled appointments and managed logistics for regional blood drives-
- Researched donor histories and other queries in organization database
H&R Block
01.1991 - 04.2003
- Administrative assistant (10+ years)
- Clerical (10+ years)
- Office experience (10+ years)
- Clerical/office (10+ years)
- Customer service (10+ years)
- Data entry (10+ years)
- Filing (10+ years)
- Scheduling (2 years)
- Cash handling
- Outbound calls (10+ years)
- A.s
- Rganizational Skills (10+ years)
- Outlook (10+ years)
- Excel (10+ years)
- Cashier (4 years)
- Receptionist (10+ years)
Education
A.A.S. - Administrative Assistant
Bryant and Stratton College
A.A.S. - Human Services
Genesee Community College
Skills
- Greeting clients
- Collecting personal information
- Managing customer inquiries and issues
- Scheduling appointments and managing logistics
- Researching donor histories and queries
- Managing and expanding donor incentive programs
- Performing routine clerical tasks
- Providing supervision and enrichment activities for school-age children
- Communicating with parents and guardians
- Completing online modules in health, safety, and child development
- Satisfying annual Childcare Council recertification requirements
- Answering phones and assisting customers with phone service
- Assisting with ordering of new phones
- Administrative assistant skills
- Clerical skills
- Office experience
- Customer service skills
- Data entry skills
- Filing skills
- Scheduling skills
- Cash handling skills
- Outbound call skills
- Organizational skills
- Outlook skills
- Excel skills
- Cashier skills
- Receptionist skills
- Greeting walk-in customers
- Providing customer service
- Calling customers to follow up
- Organizing completed tax returns
- Bank reconciliation and cash handling
- Providing clerical support for tax professionals
- AAS in Administrative Assistant
- AAS in Human Services
- Customer service/reception skills
- Scheduling/logistics skills
- In/outbound call skills
- Clerical/office experience
- Data entry/filing skills
- AAS, Administrative Assistant
- AAS, Human Services
- Professional and prepared
- Multi-Line Phone Systems
- Data Entry
- Database Administration
- Administration and Operations
- Interpersonal Skills
- Organizational Skills
- Multitasking and Organization
- Microsoft Office
- Self Motivation
- Problem-solving abilities
- Attention to Detail
- Customer Service
Timeline
Intake Coordinator/Administrative Assistant
Center for Disability Rights
11.2019 - Current
Conduent
04.2018 - 05.2019
Self
09.2013 - 09.2017
American Red Cross
07.2007 - 11.2012
H&R Block
01.1991 - 04.2003
A.A.S. - Administrative Assistant
Bryant and Stratton College
A.A.S. - Human Services
Genesee Community College
Similar Profiles
Chipchase AnneChipchase Anne
Advocate at Hawaii Disability Rights CenterAdvocate at Hawaii Disability Rights Center
Florence B. CornishFlorence B. Cornish
Disability & Aging Crime Victims Unit Attorney at Disability Rights Center Of KansasDisability & Aging Crime Victims Unit Attorney at Disability Rights Center Of Kansas
A. Itzel RodriguezA. Itzel Rodriguez
Assistant Advocate at Disability Rights CaliforniaAssistant Advocate at Disability Rights California