Dana Antonelli
Johnston
Summary
Adept at driving business growth and fostering robust customer relationships, my tenure at Antonelli & Sons Construction showcases a blend of exceptional project management and customer service skills. By implementing strategic financial controls and enhancing operational efficiencies, I significantly improved company profitability and customer satisfaction. My leadership not only elevated team performance but also cemented a culture of excellence and safety.
Business operations professional prepared to drive office efficiency and support organizational goals. Skilled in administrative management, financial oversight, and customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving, and communication skills.
Overview
21
21
years of professional experience
Work History
Business Owner
Antonelli & Sons Construction
11.2003 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Senior Business Office Representative
Woman & Infants Hospital
09.2004 - 12.2018
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Streamlined office operations by implementing efficient document management and filing systems.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent problem-solving abilities when faced with unforeseen challenges or obstacles within daily tasks.
- Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
- Maintained computers, telephone systems, copiers and fax machines.
- Maintained a professional office environment by managing reception duties, greeting visitors, and directing incoming calls.
- Reduced errors in data entry tasks through meticulous attention to detail and thorough quality checks.
- Strengthened client relationships through proactive follow-up on outstanding issues or requests.
- Promoted a positive workplace culture through active participation in team-building activities and events.
- Resolved financial discrepancies and customer billing issues with timely attention.
Education
Associate of Arts - Business
CCRI
Lincoln, RI01-1987
High School Diploma -
St Mary's Visitation
Providence, RI06-1984
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Project management
- Business development
- Business administration
- Budget control
- Operations management
- Financial management
Timeline
Senior Business Office Representative
Woman & Infants Hospital
09.2004 - 12.2018
Business Owner
Antonelli & Sons Construction
11.2003 - Current
Associate of Arts - Business
CCRI
High School Diploma -
St Mary's Visitation
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