Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies are spending time with my kids and family, going to church, President of Young Women's Auxil
Languages
Certification
Timeline
Generic

Dana Armstrong

Myrtle Beach,SC

Summary

Dynamic sales leader with a proven track record at Stein Mart, excelling in inventory management and customer service. Adept at fostering team collaboration and driving sales promotions, I leverage strong relationship-building skills and expertise in POS systems to enhance customer experiences and achieve performance targets.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Gretel's Candy House
05.2022 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Department Manager

Stein Mart
10.2002 - 09.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Montessori Teacher

CrossOak
02.1991 - 08.2001
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Monitored and tracked children's progress on daily, weekly and monthly basis.
  • Conducted conferences to establish and maintain consistent and clear communication with parents.
  • Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
  • Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
  • Provided nurturing and stimulating educational environment for Number students.
  • Increased parental involvement in their child''s education by maintaining open communication channels and hosting parent-teacher conferences regularly.
  • Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
  • Contributed positively to school community and fully supported school mission and goals.
  • Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
  • Coordinated with other teachers to develop lesson plans focused on intellectual, emotional, and social development.
  • Observed children and interpreted classroom needs.
  • Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
  • Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
  • Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
  • Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
  • Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
  • Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
  • Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
  • Fostered a love for learning in students by consistently introducing new and engaging topics for exploration.
  • Adhered to licensing policies and procedures to help classrooms run smoothly.
  • Developed students'' critical thinking skills with thoughtfully designed problem-solving activities and challenges.
  • Achieved a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Implemented age-appropriate discipline practices and guidance methods for children and informed and trained staff on procedures.

Education

Associate In Business -

Horry-Georgetown Technical College
Conway, SC

Education

Socastee High School
Myrtle Beach, SC
06.1990

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Cash handling accuracy
  • Goal oriented
  • Pricing and labeling
  • POS system operation
  • Flexible schedule
  • Customer needs assessment
  • Sales training
  • Teamwork and collaboration
  • Merchandise displays
  • POS systems
  • Cash flow management
  • Mentoring and training
  • Inventory and stocking
  • Product merchandising
  • Efficient sales transactions
  • Product knowledge expertise
  • Relationship building
  • Customer care
  • MS office applications
  • POS system expertise
  • Sales strategy
  • Loss prevention
  • Positive customer experience
  • Sales promotions
  • Shift scheduling

Accomplishments

Me and my brother opened a store at Inlet Square Mall .That was a big accomplishment and we did well,then we had to close our store down because the mall was sold,so I started selling my products at different events to get my side hustle going.

Proud of myself because I always wanted to have my own business.

Hobbies are spending time with my kids and family, going to church, President of Young Women's Auxil

President of the Young Women's Auxiliary at my church.Do  a lot of volunteers in the community.

Languages

English
Professional Working

Certification

Certified in Montessori Teaching

Certificate in Leadership

Timeline

Lead Sales Associate

Gretel's Candy House
05.2022 - Current

Department Manager

Stein Mart
10.2002 - 09.2021

Montessori Teacher

CrossOak
02.1991 - 08.2001

Associate In Business -

Horry-Georgetown Technical College

Education

Socastee High School

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Dana Armstrong