Dana Arrington
Lakewood,CA
Summary
Organized and a dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Compass Rose Lifestyle Director
Westmont Senior Living
11.2021 - Current
- Plans and coordinates monthly activity calendar
- Compass Rose Lifestyle Directors must exemplify and promote Westmont Living’s Service Standards of safety, friendliness, a homelike setting and efficiency at all times
- Responsible for promoting Compass Rose daily activity program, in which all components of health and wellness are addressed: physical, social events, spiritual, purposeful, intellectual
- Coordinates, and facilitates all aspects of the Compass Rose activities program
- Coordinates weekly outings
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Met or exceeded monthly revenue and training goals.
- Monitored and evaluated program performance to determine value and quality.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Lead Activities Assistant
Sunrise Senior Living
03.2020 - 11.2021
- Assist in maintaining resident centered activities, programmed for the Sunrise community
- Evaluates resident's leisure interests and involvement in Life Skills
- Develops Life Skills/activities tailored to each resident's unique needs and abilities
- Engaged residents through events, small groups, and personal attention.
- Log daily on SMILE for residents participation
- Assist in maintaining an inventory of Life Skills programming supplies
- Assist residents with daily care of any animals and/or plants as part of the Life Skills program and services.
- Provided emotional support and companionship to improve quality of life for residents.
- Scheduled movies, entertainment, and other special events.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Documented preferences and helped develop relevant activities.
- Assisted in preparing recreational materials and supplies for each activity.
Concierge
Sunrise Senior Living
10.2016 - 03.2020
- Monitoring the Bistro area for refreshments, music and cleanliness
- Attend to Administrative duties giving by the business office director.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provide an overview of the community and information to those who inquiry support about our community.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest and resident information.
Actitivity Therapist
College Hospital
11.2018 - 05.2019
- Lead daily groups such as exercise, leisure education, and etc
- Assess patient's needs using observation, medical records, tests, and discussions with other healthcare professionals
- Develop treatment plans and programs to meet patient's needs and interests
- Plan and implement interventions to support the patient in meeting his or her goals
- Engage patients in therapeutic activities, such as exercise and games
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Documented patient information, treatment plans, and patient responses.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Delivered brief interventions to help clients develop healthy coping skills.
- Evaluate interventions for effectiveness.
- Tracked progress according to goals for interventions.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented client progress to track effectiveness and inform future treatment plans.
- Maintained client confidentiality to protect patient privacy.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Facilitated support groups, supporting safe and collaborative environments for clients.
Cashier
Sams Club
12.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Dollar Tree
11.2015 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 30 pounds at once..
Package Handler
United Parcel Service
04.2013 - 04.2014
- Sort packages by zip codes and belt color
- Unload packages from UPS trucks onto the conveyor belt
- Operate heavy equipment such as stepping blocks.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Education
Bachelor of Science - Recreation Therapy
California State University - Long Beach
Long Beach, CA05.2018
Associate of Science - Biolgical Science
Long Beach City College
Long Beach, CA06.2016
High School Diploma -
Artesia High School
Lakewood, CA06.2012
Skills
- Expense Reports
- Team Communication
- Evaluating Programs
- Resident Engagement
- Administrative Duties
- Program Development and Management
- Inventory Ordering
- Managing Multiple Tasks
- Creative Thinking
- Customer Communication
- Calendar Management
- Active Listening
Timeline
Compass Rose Lifestyle Director
Westmont Senior Living
11.2021 - Current
Lead Activities Assistant
Sunrise Senior Living
03.2020 - 11.2021
Actitivity Therapist
College Hospital
11.2018 - 05.2019
Concierge
Sunrise Senior Living
10.2016 - 03.2020
Cashier
Sams Club
12.2015 - 10.2016
Cashier
Dollar Tree
11.2015 - 05.2018
Package Handler
United Parcel Service
04.2013 - 04.2014
Bachelor of Science - Recreation Therapy
California State University - Long Beach
Associate of Science - Biolgical Science
Long Beach City College
High School Diploma -
Artesia High School
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