Dana Ayeni
Buckeye,AZ
Summary
Accomplished Store Director at At Home, adept in operations management and people management, consistently exceeded targets by leveraging sales leadership and customer service excellence. Enhanced employee retention and customer loyalty through effective team building and leadership. Skilled in inventory control and product merchandising, significantly improved operational efficiency and sales outcomes.
Overview
14
14
years of professional experience
Work History
Store Director
At Home
04.2016 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs, sales, conversion, traffic, customer service *and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- oversaw and worked with Operations manager to run a smooth and efficient back room process to increase sales.
Freight Operations Manager
JCPenney
08.2011 - 04.2016
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment to get the product from door to floor in a tim manner.
- Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
- Oversaw the sets, signage, and merchandising of product to the right locations ID.
- Shrink and Damages control
- RTV
- Maintain clean neat and organized back room.
Skills
- Sales leadership
- People management
- Leadership development
- Operations management
- Inventory control
- Product merchandising
- Goals and performance
- Training and mentoring
- Customer service
- Sales experience
- Team building and leadership
Timeline
Store Director
At Home
04.2016 - Current
Freight Operations Manager
JCPenney
08.2011 - 04.2016
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